Nichelle Pope

Managed patient scheduling and ensured timely appointments for efficient workflow. Implemented electronic health record (EHR) system resulting in improved accuracy of documentation.

Supervised and coordinated all culinary activities, overseeing guest services and resolving issues. Trained and managed kitchen personnel, creating and adjusting staff schedules to meet restaurant needs.

Evaluated client's current operations, processes, and performance to assist in developing and refining strategic goals. Created strategic plans and roadmaps to achieve these goals, addressing resistance and providing communication strategies.

Maintained a fully-stocked inventory and ordered food supplies, tracking daily costs and revenues. Ensured client satisfaction and gracefully handled any complaints, while also tracking sales performance and determining staffing requirements.

Triaged at least 25 patients a day and performed at least thirty venipunctures and injections daily. Recorded, managed, and updated patient information and medical histories in accordance with HIPAA regulations.

Decreased drive-thru customer experience time by 12% and reduced food waste by 26%. Implemented customer-focused training modules to increase location scorecard and motivated team members to improve customer satisfaction survey responses by 30%.

Currently pursuing a Bachelor's Degree in Nursing, focusing on comprehensive patient care and health promotion. The program emphasizes clinical skills, theoretical knowledge, and professional development in the healthcare field.