At FWD Insurance Company, I reviewed booking and vendor management procedures and restructured vendor selection and pricing arrangements, reducing monthly operating costs by 50%.
I coordinated daily administrative operations and verified billing documents, travel records, and expense requests against internal controls. I also worked with Finance, Procurement, and external vendors to resolve payment discrepancies and service issues.
At VinaTex, I managed customer account documentation, analyzed customer and financial data to support product recommendations, and prepared sales performance reports.
At VNTravel Group, I coordinated travel arrangements and commercial service processes, then analyzed customer preferences and feedback to identify service issues. In an e-commerce analytics project, I used SQL and Power BI to analyze 50,000 customer profiles and 656,000 transaction records and develop interactive dashboards on retention, repeat purchases, and churn.
