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Nguyen Tran

@nguyentran3

Medical Office Assistant at Tomken Medical Clinic & Pharmacy who managed patient scheduling and specialist referrals in OSCAR EMR.

Canada

Message

At Tomken Medical Clinic & Pharmacy, I supported front-desk intake for 25+ patients a day and managed scheduling and specialist referrals in OSCAR EMR. I also digitized paper files and maintained confidential patient records.

During monthly specialist nutrition consultations, I provided Vietnamese medical interpretation to help patients understand their dietary plans. I handled phone and email inquiries and supported patient check-in.

At Rexall Pharmacy Group Ltd. (Rexall Direct), I assisted with prescription dispensing by scanning items, counting and labeling medications for pharmacist verification. I also digitized signed patient pick-up receipts and confidential documents in Propel Rx.

At Nations Fresh Foods, I served 100+ customers daily and maintained an accurate cash drawer with zero discrepancies. I resolved 90% of front-desk issues without manager intervention and collaborated with teammates to reduce average wait times by 15%.

Experience

Work history, roles, and key accomplishments

Cashier & Customer Service

Nations Fresh Foods

Oct 2023 - May 2026 (2 years 7 months)

Delivered exceptional service to 100+ daily multicultural customers, achieving a 95%+ satisfaction rate and fostering long-term customer loyalty. Executed accurate payment workflows across cash, debit, and credit methods by operating the POS system with strict attention to detail, maintaining a 100% accurate drawer balancing record throughout employment.

Customer Service POS systems Cash Handling Payment Processing Complaint Resolution Teamwork Time Management Multitasking

Medical Office Assistant

Tomken Medical Clinic & Pharmacy

Jan 2023 - Aug 2023 (7 months)

Supported front-desk intake for 25+ daily patients by verifying identities and managing patient flow, ensuring a smooth check-in process. Handled daily phone calls and email inquiries promptly, providing clear and personalized support to patients.

Patient Intake Appointment Scheduling Oscar EMR Medical Documentation Customer Service Communication Skills Vietnamese Interpretation Confidentiality

Pharmacy Sales Clerk

Rexall Pharmacy Group Ltd.

May 2022 - Sep 2022 (4 months)

Assisted in the prescription dispensing process by scanning items into the system, accurately counting, and labeling medications before sending for final pharmacist verification. Maintained accurate electronic pharmacy records by scanning and digitizing signed patient pick-up receipts and confidential documents into Propel Rx.

Pharmacy Operations Prescription dispensing Propel Rx Inventory Management Data Entry Attention To Detail Confidentiality