Kumar KALIGATLA
@kumarkaligatla
I implement enterprise identity integrations and resolve complex SaaS support escalations at Rippling.
IndiaWhat I'm looking for
At Rippling, I lead enterprise SaaS implementations across SAML, SCIM, SSO, REST APIs, RADIUS, MDM, and identity integrations. I serve as an escalation point of contact for P1/P2 identity, security, and API integration issues, partnering with Engineering, Product, and Success teams to remove adoption blockers.
I use Claude AI and Rippling AI to build automated workflow scripts that reduced manual support tasks by 30%. I also analyze Salesforce support trends, create customer-facing help content, maintain support metrics, and train new hires while delivering white-glove support to executives, IT administrators, and HR professionals.
Experience
Work history, roles, and key accomplishments
Lead SaaS implementation for enterprise customers, delivering end-to-end professional services in implementing SAML/SCIM/SSO, REST APIs and integrations, RADIUS, and MDM. Serve as primary Escalation Management point of contact for Identity and Access Management and API integration issues, handling P1/P2 security incidents.
Implemented and troubleshot Identity Access Management solutions, delivering end-to-end SAML/SCIM/JIT/SSO integrations, performing LDAP Administration, and managing REST APIs. Provided white-glove expert technical support for Executives, IT administrators, and HR professionals.
Identified, prevented, and resolved fraudulent activity on escalated cases and tickets. Conducted thorough investigations into claims related to seller accounts and collaborated with internal teams to educate staff on risk and fraud trends.
Led investigations and processed payments involving checks, ACH transfers, wire transfers, SWIFT, SEPA and other payment methods. Dealt with bank-to-bank SWIFT codes and booked, documented, and reported FX deals.
Assisted customers in troubleshooting technical issues related to telecom services. Maintained accurate records of customer interactions and adhered to quality standards and company policies.
Education
Degrees, certifications, and relevant coursework
Dr Lankapalli Bullayya College
Bachelor's, Statistics
2017 - 2020
Pursued a Bachelor's degree in Statistics at Dr Lankapalli Bullayya College, affiliated with Andhra University, from 2017 to 2020.
Sasi Junior College
Intermediate, Mathematics, Physics, and Chemistry
2015 - 2017
Completed Intermediate education with a focus on Mathematics, Physics, and Chemistry (MPC) at Sasi Junior College from 2015 to 2017.
Sri Prakash Vidya Niketan
Secondary School Certificate, General
2014 - 2015
Completed secondary education (SSC) at Sri Prakash Vidya Niketan from 2014 to 2015.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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