Open to opportunities

Nessa Hernandez

@nessahernandez

Message

I am a dedicated district manager with multi-unit retail leadership.

United States

Message

What I'm looking for

I seek a retail management role where I can lead multi-unit teams, ensure compliance, coach employees, and improve store performance in a supportive, hands-on environment.

I am a dedicated district manager with seven years of multi-unit retail leadership and 16 years of frontline cashier experience. I began as a pawnbroker, became a store manager, and advanced to multi-unit oversight.

I led hiring, training, performance evaluations, and corrective actions while managing collateral loan processing and ATF Form 4473 completions. I ensured federal and state compliance, and conducted asset control and cash flow examinations to protect store assets.

Earlier I worked as a customer service representative and completed paralegal coursework, which sharpened my documentation and regulatory skills. I bring integrity, clear communication, and a hands-on approach to coaching teams and improving store performance.

Experience

Work history, roles, and key accomplishments

District Manager

Insta-Cash Pawn

Apr 2013 - Jan 2024 (10 years 9 months)

Managed multi-unit pawn retail operations, overseeing hiring, training, performance management and regulatory compliance; processed collateral loans, completed ATF Form 4473 and conducted cash flow and asset control examinations to ensure financial accuracy.

retail management Compliance Documentation Review Leadership Microsoft Excel

Customer Service Representative

Convergys

Oct 2006 - Dec 2010 (4 years 2 months)

Resolved customer inquiries and issues, maintained accurate interaction records, and completed 10 hours per week of training on troubleshooting and product maintenance to improve support quality.