Neo Rasejo

I transform complex operations into high-performing, customer-focused, and scalable business environments by combining operational excellence, governance, data-driven decision-making, and cross-functional leadership. With over eight years of experience leading operational excellence initiatives within highly regulated environments, I guide teams to resolve operational issues, strengthen governance, and improve service delivery across multiple functions.

At Access Bank Botswana, I lead workflow and process improvements that enhance productivity, accuracy, and customer satisfaction, while also strengthening operational controls, documentation quality, and audit readiness. I’ve directed enterprise-wide remediation involving more than 20,000 customer accounts, improved turnaround times by over 30%, reduced aged operational balances by 75%, and helped the Operations Department achieve a 95% audit rating—the highest across the bank.