Open to opportunities

Nengi Papamie

@nengipapamie

Message

Detail-oriented virtual assistant and customer service specialist with strong communication skills.

Nigeria

Message

What I'm looking for

I seek remote or hybrid roles where I can apply administrative and customer-support skills, contribute to efficient processes, and create engaging content in a collaborative, service-focused environment.

I am a detail-oriented virtual assistant and customer service specialist with experience in administrative systems, client support, and content creation.

At Primeworks Limited I established administrative procedures, organized logistics, managed documentation systems, and supported stakeholder communications while transforming over 100 blogs into PDFs and creating engaging social media content.

As a remote customer service representative at Hubs Media, I partnered with a team of remote agents, maintained positive relationships with over 40 customers, resolved 88% of reported problems, and achieved an 85% call closure rate over ten consecutive months.

I am committed to delivering exceptional service, protecting sensitive information, and streamlining operations to improve efficiency and client satisfaction.

Experience

Work history, roles, and key accomplishments

Junior Virtual Assistant

Primeworks Limited

Feb 2025 - Nov 2025 (9 months)

Established administrative procedures, organized logistics and materials, and managed paper and electronic filing to improve documentation workflows; transformed 100+ blogs into PDFs and created engaging social media content to support client relationships and revenue growth.

Administrative Support Scheduling Copywriting Content Creation Document Management Social Media Confidentiality

Remote Customer Service Rep

Hubs Media

Apr 2024 - Feb 2025 (10 months)

Collaborated with a team of 7 remote reps to deliver customer support, maintaining positive relationships with 40+ customers and resolving 88% of issues; achieved an 85% call closure rate and responded to 2,000+ emails/phone inquiries within 48 hours.