Open to opportunities

Nelly Chance

@nellychance

Message

I improve cross-border logistics and customer experiences through coordinated operations.

South Africa

Message

What I'm looking for

I'm looking for a customer-focused logistics, operations, relocation, or service role where I can improve workflows, coordinate cross-border activity, build strong client relationships, and contribute my sales, CRM, compliance, and front-office experience.

I've improved cross-border logistics operations for Aquantuo Logistics, reducing delivery delays by 20% through workflow improvements. I also coordinated GDPR-compliant international relocations and fuel deliveries across borders, supporting clients, drivers, suppliers, and operational teams.

My experience spans 3PL operations, import/export documentation, CRM onboarding, Salesforce, and compliance tracking. At Cloud Hub Network Call Centre, I handled high-volume inbound and outbound sales, converted leads through tailored solutions, and consistently met or exceeded monthly targets.

I'm equally comfortable delivering warm front-office hospitality, resolving customer concerns, and maintaining accurate records in fast-paced environments. I bring multilingual communication, operational coordination, and a security-conscious approach to every client interaction.

Experience

Work history, roles, and key accomplishments

Front Office Receptionist

Nala Guest House

Jan 2025 - Mar 2026 (1 year 2 months)

Managed front desk operations including guest check-in/out, reservations, and inquiries. Coordinated with housekeeping and management to ensure quality standards and resolved guest complaints promptly.

Front Office Operations Reservations Guest Relations Payment Processing Complaint Resolution