Open to opportunities

Nelisa Kadebu

@nelisakadebu

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Seasoned, results-driven marketer skilled in account and program management.

Zimbabwe

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What I'm looking for

I seek a forward-thinking company where I can apply my account and program management skills, lead process improvements, and grow into greater responsibilities within a collaborative culture.

I am a hands-on, target- and results-oriented marketer with strong relationship-building skills and a track record of improving portfolios through efficient processes and service excellence. I have managed end-to-end card fulfillment operations, trained teams, and consistently surpassed monthly targets while maintaining accurate tracking and reporting.

I bring disciplined time management, planning and scheduling strengths, and a drive to add maximum value to a forward-thinking organization with opportunities for progression. My background spans account management, customer experience, program management and inbound marketing methodology training.

Experience

Work history, roles, and key accomplishments

Back Office Assistant

Total Zimbabwe

May 2020 - Dec 2020 (7 months)

Managed end-to-end fuel card processing including application intake, system creation, printing, packaging, invoicing and remote/central card modifications, improving turnaround and operational accuracy. Trained card team on faster customization methods and maintained organized online tracking for inbound/outbound customer communications.

Customer Experience Account Management Process Improvement Invoicing

Back Office Assistant

Total Egypt

Jul 2018 - May 2019 (10 months)

Handled full lifecycle of fuel card creation and customization within SLA, consistently surpassing monthly targets through efficient system processing, packaging, logging and reporting. Maintained online tracking and executed remote asynchronous card modifications.

Card Customization SLA Management Reporting Process Optimization Customer Support Logging