neha dubey
@nehadubey1
Senior Customer Service & Operations leader driving service excellence and process transformation.
United StatesWhat I'm looking for
I am a Senior Customer Service & Operations Manager with 14+ years' experience across banking and wealth management, proven at driving service excellence, process transformation, and stakeholder satisfaction. I have managed large asset portfolios, payment operations (ACH, Fedwire, SWIFT), reconciliations, KYC/AML compliance, and client onboarding while partnering with custodians, compliance, and product teams to reduce risk and improve efficiency.
I have led teams, delivered projects to migrate clients to digital channels, improved CRM utilization, and supported audits and regulatory assessments. My track record includes managing $1–2B AUM growth, resolving complex operational exceptions, and implementing process improvements that enhanced turnaround times and customer experience.
Experience
Work history, roles, and key accomplishments
Operations & Treasury Associate
Bank of Baroda
Aug 2024 - Mar 2025 (7 months)
Managed ACH, Fedwire, SWIFT and certificate of deposit payments while ensuring NACHA, OFAC and BSA/AML compliance; reconciled nostro and margin positions and resolved payment exceptions within SLAs.
Associate Vice President
IIFL Wealth Management Limited
Aug 2021 - Aug 2022 (1 year)
Managed $1–2B AUM, driving 12–15% YoY growth and 25% monthly sales increase; led client onboarding, KYC/AML checks and cross-border payment processing (ACH, Fedwire, SWIFT) for U.S. client portfolios.
Regional Head
Motilal Oswal Private Wealth Management
Dec 2009 - Aug 2021 (11 years 8 months)
Led a team supporting 9 RMs and ~$1B client assets; streamlined onboarding, KYC/AML, ACH/Fedwire operations and implemented process improvements reducing settlement risk and improving turnaround.
Assistant Manager
Standard Chartered Bank
Jun 2006 - Nov 2009 (3 years 5 months)
Serviced HNI and retail clients with tailored financial solutions, maintained performance reporting and ensured compliance with risk and documentation standards.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Calcutta
Bachelor of Commerce, Finance & Accounting
2003 - 2006
Completed a Bachelor of Commerce with focus on finance and accounting from the University of Calcutta between 2003 and 2006.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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