Open to opportunities

Jose Vera

@josevera1

Message

Operations control manager and AML/KYC subject-matter expert driving global onboarding controls.

United States

Message

What I'm looking for

I seek a role where I can lead AML/KYC onboarding controls, improve QA governance, influence risk decisions, coach teams, and drive measurable operational improvements.

I am an Operations Control Manager and AML/KYC SME with global experience across AMRS, LATAM, EMEA, and APAC, focused on strengthening controls, elevating QA accuracy, and streamlining onboarding workflows.

I have driven measurable outcomes — including a 21% production uplift, elimination of SLA breach risk, and maintaining 100% compliance to a 48-hour AML QA SLA — while building Global MBR, RCC, and Quarterly decks used for senior risk decisions.

I partner across regions to implement governance improvements, deliver ILQA training, author process documentation, and lead root-cause remediation and coaching to sustain quality and operational continuity.

Experience

Work history, roles, and key accomplishments

Current

Operations Control Manager

Current

Bank of America

May 2025 - Present (9 months)

Led AMRS & LATAM onboarding teams (10+ associates), driving a 21% production uplift, eliminating SLA breach risk through revamped reporting and forecasting, and producing Global MBR/RCC decks used for senior risk decisions.

AML KYC SLA Management Reporting (MBR RCC)Process Improvement Root Cause Analysis

Officer, AML Ops Professional

Bank of America

Nov 2022 - May 2025 (2 years 6 months)

Handled highest-complexity AML cases with consistent accuracy, led remediation for an at-risk client to prevent revenue loss, and improved QA quality and workflow throughput through targeted coaching and tool testing.

AML KYC & QA remediation Workflow Optimization Coaching SEBI Procedures

Relationship Banker

PNC Bank

Jan 2021 - Jan 2022 (1 year)

Delivered financial advisory services and strengthened client relationships, driving retention and account growth through consultative engagement.

Retail Banking Relationship Management Cross Selling Customer Service Regulatory Compliance

Account Manager Specialist

Charter Spectrum

Jan 2019 - Jan 2021 (2 years)

Managed commercial accounts and improved customer retention through proactive account management and issue resolution.

Account Management Customer Retention Commercial Sales Troubleshooting CRM Escalation Management

Sr. Sales Agent

Red Ventures

Jan 2017 - Jan 2018 (1 year)

Achieved top 5% performance with 300+ monthly sales by executing high-volume outreach and optimizing conversion strategies.

Sales Volume Lead Conversion Performance Optimization CRM Objection Handling

Education

Degrees, certifications, and relevant coursework

University of North Carolina at Charlotte

Bachelor of Science, Business Administration & International Business

2014 - 2016

Completed a Bachelor of Science in Business Administration with a focus on International Business, covering core business disciplines and international commerce principles.