Neha Agrawal

I’m an Assistant Product Manager who loves closing the gap between user pain points and business metrics. At BobbleAI, I shipped product improvements that improved engagement and experience—measured, not guessed.

One win I’m proud of is introducing Smart Bigmoji, an enhanced emoji experience with larger, more animated designs. It drove a 19.65% increase in Shares/DAU, lifting the metric from 0.659 to 0.7885.

At BobbleAI and before that at BluSmart Mobility, I focused on practical execution with cross-functional alignment. I rolled out Diwali content that achieved record-breaking virality (over 1 share per DAU), redesigned and implemented a new watermark based on stakeholder feedback, optimized dashboards to significantly reduce task execution time, and implemented an interceptor to serve cached responses during failures/timeouts for a seamless experience—even in low network conditions.

At BluSmart Mobility (Associate Product Manager), I implemented an in-app waiting charge refund flow that decreased support calls and chats by ~80% monthly. I also built an invoice option eliminating invoice-issue calls/chats by 100% and reduced resolution manpower by ~80%, launched OTP-based ride initiation to remove ride-start issues from support channels, added a webhook on checkout to reduce payment-related issues, and revamped the app’s home screen and BluWallet history to better match how users think.