Neeru Sharma

At Barclays, I investigate chargeback disputes using scheme rules and regulatory requirements, assess evidence, escalate risks, and maintain accurate case records. I also guide merchants on dispute evidence and work with Risk, Operations and Compliance teams to strengthen controls.

I've trained and supported new starters, monitoring progress and providing coaching to build knowledge, accuracy and confidence while meeting quality and productivity expectations.

Before Barclays, I managed hotel, residential and customised design projects in Dubai, coordinating budgets, contractors, vendors, clients, schedules and compliance requirements from concept through delivery.