At Ark Schools Birmingham, I provide day-to-day IT support for staff and students, resolving hardware, software, account, printing, connectivity and classroom technology issues.
After progressing to Onsite IT Technician, I've deployed and configured equipment, managed support tickets and IT asset records, maintained Windows and software updates, and supported interactive displays and projectors. I've also trained and mentored junior technicians, including one who progressed to independently manage their own site.
Previously at Geex, I delivered first-line support by phone, email and remote tools, handling user access, email administration, devices, software and incident escalation. I bring a practical, customer-focused approach to helping both technical and non-technical users.
