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Neelam Bhatia

@neelambhatia

Technical Product Manager at SS&C Technologies, Inc. who introduced Agentic AI workflows that cut product delivery time by 60%.

United States

Message

At SS&C Technologies, Inc., I lead product strategy and delivery for DomaniRx/RxNova’s API-driven pharmacy benefit management and claims adjudication platform. I introduced Agentic AI workflows using Claude Agent Orchestration, Model Context Protocol (MCP), and Atlassian Rovo, automating parts of product and engineering execution and reducing product delivery time by 60%.

I also helped move releases from quarterly to monthly by improving delivery planning and streamlining workflows. My work includes shaping roadmaps, prioritizing backlogs, and aligning product, engineering, architecture, and delivery teams.

Before SS&C, I led enterprise eCommerce application delivery at Thermo Fisher Scientific, Inc. and online banking application teams at PNC Financial Services Group. Earlier, I worked on mortgage and title-service integrations at ServiceLink, Fidelity National Financial, and enterprise applications at Siemens Information Systems, Ltd. and Tata Consultancy Services.

Experience

Work history, roles, and key accomplishments

Current

Technical Product Manager

Current

SS&C Technologies, Inc.

Sep 2022 - Present (4 years 2 months)

Lead product strategy, roadmap planning, and delivery for DomaniRx/RxNova's API-driven pharmacy benefit management platform. Introduced Agentic AI workflows to automate product and engineering activities, reducing delivery time by 60%.

Product Strategy Roadmapping Backlog Prioritization API Platforms SAFe Agile Scrum Agentic AI Agent orchestration Model Context Protocol (MCP)Atlassian Rovo PRDs Epic Feature User Stories Release Management KPI Reporting Stakeholder Management

Engineering Manager

Thermo Fisher Scientific, Inc.

Apr 2021 - Sep 2022 (1 year 5 months)

Led planning, staffing, and delivery for enterprise B2B/B2C eCommerce applications and digital media platforms. Built a microservices web-application Center of Excellence and managed CI/CD-enabled delivery.

Microservices CI CD GitHub Jenkins Selenium BDD Test Driven Development Pair Programming SAFe Capacity Planning KPI Reporting Power BI Agile Scrum

Application Lead

PNC Financial Services Group

Jan 2014 - Mar 2021 (7 years 2 months)

Led Scrum and Kanban teams delivering online banking applications across investments, credit cards, debit cards, and mortgage experiences. Managed requirements, backlogs, UAT, and vendor coordination.

Scrum Kanban Agile Requirements Management Backlog Management UAT Vendor coordination Code Review Incident Reporting

Technical Team Lead

ServiceLink, Fidelity National Financial

Feb 2008 - Jan 2014 (5 years 11 months)

Served as backend subject-matter expert on complex architecture and third-party vendor API integrations for mortgage, title, settlement, and appraisal services. Contributed to a vendor-assignment solution and title abstract integration.

Backend Development API Integration Vendor Management Mortgage Titles Settlements Appraisal Online Scheduling

Senior Software Engineer

Siemens Information Systems, Ltd.

Jul 2004 - Oct 2006 (2 years 3 months)

Developed and supported enterprise applications including a BBC Smart Portal and Infineon corporate data warehousing. Extracted reports and wrote queries against data marts.

enterprise applications Data Warehouse SQL Reporting Application Management

Intern Developer

Tata Consultancy Services

Jan 2004 - Jun 2004 (5 months)

Contributed to a helpdesk application using Oracle 9i and Visual Basic 6.0, including forms and reports for call tracing, installation reporting, feedback, and configuration. Assisted with database administration.

Oracle 9i Visual Basic 6.0 Database Administration Schema Maintenance Data Migration Backup Performance Troubleshooting