Andres Pena

Manage regional hotel accounts and drive sales growth through distribution, overseeing the full onboarding process — including initial hotel setup and configuration in SynXis — while ensuring accurate connectivity and structured follow‑up.

Provide proactive client communication and market insights to guarantee smooth implementation of distribution solutions and strong competitive positioning.

I took a self-funded 20-month sabbatical to focus on my family, expand my house with a focus on sustainability and energy efficiency, and develop two parallel business projects.
The first project focuses on creating customized sustainable travel experiences for European tourists to explore Latin America, while the second involves recruiting skilled professionals for the European job market.
Both

Expanded into new international markets by restructuring reseller profiles and improving partner communication.
Designed and executed influencer‑based campaigns that generated immediate direct sales for a niche premium product.
Optimized internal workflows and account coordination to support sustainable business development.

Solve questions, manage complains and assist travelers with the booking process for 16 hotels in Germany and UK.

Responsible of the final assembly and quality control of the high end instruments (Kalimbas and Sansulas). Part time work while attending an intensive German language course.

Worked as Huissier de salle at International Labour Organization.

Designed tailor-made luxury itineraries to Peru, Bolivia, and the Galapagos Islands for the company's principal travel agencies (clients), primarily of Virtuoso and Traveller Made (top luxury travel networks)

Directly communicated with providers (hotels, cruises, tour operators, etc.)

Designed tailor-made luxury itineraries for a diverse range of high-end foreign agencies, including accommodation, private flights, international cruises, trains, pre- and post-trip assistance, and concierge services

I travelled across Europe with my wife and toddler
Developed a sound understanding of both inter- and intra-continental cultures considering the special needs while road-tripping with a 1-year-old toddler
Sharpened language and communication skills through contact with people from over 30 cities, towns and villages
Enhanced negotiation skills through daily contact with local market vendors
D

Relais et châteaux Properties. Responsible for the direct sales team, providing further assistance to the VIP clients, creating experiences having the Inkaterra Hotels as hubs.

Designed tailor-made luxury experiences in Peru, Ecuador, Bolivia, and Chile

Coordinated itineraries with the operations team, anticipating the needs of the travellers according to their profile

Communicated the spec

Explained the hotel’s facilities and services during inspection visits

Produced reports relating to the operations of the hotel

Provided personalised services to travellers, providing information about places of interests and making necessary reservations

Served as an independent management consultant for hotels and event spaces

Hotel Allpa Miraflores: Evaluated and coordinated the organisation and training of the reception area prior to its opening

Fundo Los Tronquitos Chilca: Managed sales & social media promotion

Huissier, protocol supporting team during the ILO conference in Geneva, Switzerland. Responsible to coordinate between the diplomatic missions and the security area of the UN

Worked as Guest Services Associate at Inkaterra Machu Picchu Pueblo Hotel.

Worked as Room service waiter and minibars controller at Meliá Hotels International.

Worked as Internship: Auditor services and procedures, through all different areas at Hotel Bristol Carimã.

Worked as Receptionist and reservations agent at Hotel El Condado & Suites Apart Hotel.

Worked as Internship: Back office, logistic and operations at Suá Restaurante.

Worked as Internship: Marketing and sales at Hotel Acuario.

Part of the team of the gender in public transport project, a program financed by the World Bank.

How to market services, manage demand, and optimize revenue in the Hospitality industry, including how to leverage e-commerce intermediaries (online travel agencies, OTA's):

• Distribution Management (business models, growth strategies, competition, trends, OTA's)
• Demand Management (asset management, demand optimization, digital marketing)
• Revenue Management (strategies, segmentation, f