Nay Linn Sparta

I’m a Tier 1 Customer Support Specialist and engineering-minded problem solver with hands-on experience across Blockchain & Web3 products and help desk operations. I focus on delivering premium, SLA-compliant support while keeping ticket workflows organized, actionable, and scalable.

At Find Satoshi Lab Ltd, I supported global users through Zendesk and structured multi-layered cases around tokenomics, crypto wallets, and NFT market transactions. I investigated, resolved, and escalated complex bugs through Trello, strengthening UI/UX performance and streamlining how issues reached internal stakeholders.

I also serve as an FSL Moderator in the STEPN Discord Server, where I actively protect community safety. I handle administrative moderation, curb spam, and neutralize phishing and fraudulent activity by identifying, tracking, and routing technical risks into the Zendesk ticketing pipeline.

Earlier in my career, I managed help desk operations and on-site machine repairs while delivering enterprise-grade troubleshooting. I also led and coordinated engineering workflows, managed warranty claim assessments, and maintained compliance through Samsung’s GSPN platform—experiences that shaped how I communicate, document, and drive reliable outcomes for users.