Looking for a job

Nayisha Roland

@nayisharoland

Message

I resolve high-volume customer issues and lead data-informed teams across digital support and education.

United States

Message

What I'm looking for

I'm looking for a remote customer success, client support, operations, or education technology role where I can solve client issues, improve processes, use data to guide decisions, and build strong stakeholder relationships.

At The Arena Group, I handled 100+ daily customer calls for TheStreet and Sports Illustrated, resolving subscriptions, account inquiries, and digital-access issues through phone and email support.

I documented cases in Salesforce, tracked client activity in Excel, and earned conversion from a temporary role to full-time through reliable performance. In education, I use academic and behavioral data to improve outcomes while maintaining clear communication with families and stakeholders.

As a Grade Team Leader at Classical Charter Schools, I coach a team of 5+ staff members, coordinate priorities and deadlines, and partner with leadership to solve operational and academic challenges.

Experience

Work history, roles, and key accomplishments

Current

Grade Team Leader

Current

Classical Charter Schools

Aug 2025 - Present (1 year 1 month)

Lead and support a team of 5+ staff members through weekly meetings, coaching, and performance feedback. Analyze performance data to identify needs and recommend improvements, and coordinate assessments, events, and stakeholder communications.

Coaching Performance Feedback Data Analysis Stakeholder Communication Project Coordination Process Improvement Team Leadership

Lead Classroom Teacher

Classical Charter Schools

May 2023 - Jun 2025 (2 years 1 month)

Managed a classroom of up to 32 students while balancing competing priorities and stakeholder needs. Used academic and behavioral data to adjust strategies and contributed to assessment growth that was 2% higher.

Classroom Management Data Driven Instruction Stakeholder Communication Collaboration Troubleshooting

Customer Service Representative / Digital Support

The Arena Group

Nov 2019 - May 2023 (3 years 6 months)

Handled 100+ customer calls per day for TheStreet and Sports Illustrated, resolving subscription cancellations, renewals, account inquiries, and digital support needs. Created and maintained Salesforce cases and used Excel to track client activity.

Customer Support Salesforce CRM documentation Email Support Phone Support Digital Troubleshooting Excel Data Tracking