Naduni Premarathna
@nadunipremarathna
BPO and healthcare operations professional skilled in payment processing, claims management, and data accuracy.
What I'm looking for
I am a motivated BPO and healthcare operations professional with hands-on experience in payment processing, transaction verification, and revenue cycle management. I consistently meet performance targets while maintaining accurate records and timely data updates.
I have worked with international clients and banking channels, handling deposit confirmations and resolving payment discrepancies across multiple systems. My healthcare operations experience includes claim tracking, identifying rejections, and managing resubmissions and appeals.
I am proficient with MS Office, EMR/EHR systems such as Epic, and basic database management and data analysis tasks. I communicate clearly with stakeholders, including US healthcare providers and insurers, to ensure timely follow-ups and issue resolution.
I seek to join a growth-focused organization where I can leverage my operational strengths, contribute to process improvements, and continue developing my technical and analytical capabilities.
Experience
Work history, roles, and key accomplishments
Associate Data Entry
Port City BPO (Pvt) Ltd
Aug 2025 - Feb 2026 (6 months)
Processed and verified payments via Indonesian banks (BNI, BRI, Mandiri, BCA), resolved payment discrepancies, and maintained accurate transaction records while meeting daily performance targets.
Associate Operation Analyst
Synergen Health (Pvt) Ltd
Aug 2023 - Dec 2023 (4 months)
Managed and tracked US healthcare claims across the RCM lifecycle, identified claim rejections and executed resubmissions/appeals, and maintained documentation within EHR/EMR systems.
Research Intern
Institute for Research and Development
Oct 2022 - Feb 2023 (4 months)
Assisted in the design and implementation of research studies related to health and social care, supporting data collection and study coordination.
Education
Degrees, certifications, and relevant coursework
Nilai University Malaysia
Bachelor of Science (Hons), Biotechnology
2019 - 2023
Grade: CGPA: 3.16
Completed a Bachelor of Science (Hons) in Biotechnology with a CGPA of 3.16.
IELTS (International English Language Testing System)
IELTS, English Language Proficiency
2020 - 2020
Grade: Band score 5.5
Achieved an overall band score of 5.5 on the IELTS English proficiency test.
Kagalu Balika Vidyalaya Kegalle
G.C.E. Advanced Level, Biology
2018 - 2018
Grade: 1C, 2S's
Completed G.C.E. Advanced Level in the Biology stream with passes of 1C and 2S's.
Kagalu Balika Vidyalaya Kegalle
G.C.E. Ordinary Level, General Secondary Education
2014 - 2014
Grade: 5A's, 3B's, 1C
Completed G.C.E. Ordinary Level with results of 5A's, 3B's, and 1C.
Availability
Location
Authorized to work in
Job categories
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