Sharanaya Kapur

Implemented and customized Salesforce CPQ and Health Cloud to streamline complex sales processes and enhance patient management for healthcare applications. Developed scalable solutions using Apex and Lightning Web Components, integrated with third-party systems via REST/SOAP APIs, and led Agile development sprints.

Developed and deployed customized Salesforce solutions to streamline insurance policy management and enhanced CRM using Financial Services Cloud. Built and optimized Apex triggers and Lightning Web Components, integrated with third-party platforms, and automated processes with workflows and flows. Utilized Copado DevOps Platform to automate Salesforce deployment processes.

Managed user accounts, configured roles, and optimized workflows and processes using automation tools like process builders and flows. Maintained data integrity, created customized reports and interactive dashboards for key business insights, and ensured security compliance. Provided comprehensive end-user training and monitored overall system performance.

Developed and successfully implemented custom Salesforce solutions to optimize various business operations, including Apex triggers and Lightning Web Components. Integrated Salesforce with external applications and third-party services using REST and SOAP APIs, and configured automation tools. Managed security settings, migrated large volumes of legacy data, and conducted thorough code reviews.

Collaborated with stakeholders to elicit, gather, and document detailed business requirements, supporting the design and enhancement of Salesforce features. Conducted thorough analysis of existing business processes, developed clear user stories, and participated in User Acceptance Testing. Designed and developed basic Salesforce reports and dashboards to empower business teams with actionable ins

Gathered and documented business requirements through stakeholder engagement and data analysis, demonstrating ability to analyze business processes and recommend improvements. Collaborated with cross-functional teams to align technology solutions with strategic business objectives. Developed workflow diagrams, process maps, and requirement documents to support project deliverables.

Completed a Master of Science in Computer Information Technology. Focused on advanced topics in information systems and technology.

Obtained a Bachelor of Science in Electrical and Electronics Engineering. Gained foundational knowledge in electrical systems and electronic circuits.