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NAVNEET DHALIWAL

@navneetdhaliwal

Message

I improve high-volume logistics operations through workforce coordination, KPI analysis, and process improvement.

Canada

Message

What I'm looking for

I'm looking for an operations, logistics, dispatch, or process improvement role where I can use KPI analysis, workforce coordination, data tools, and structured problem-solving to improve execution and customer delivery outcomes.

At Amazon Fulfillment Center YXU1, I supported high-volume fulfillment operations by coordinating workflows, staffing, productivity, quality, and changing priorities across AFE, Singles, Vendor Returns, and Pick.

I've built Excel trackers for workforce visibility, monitored KPIs, and used DMAIC and root-cause analysis to support defect reduction. I also bring dispatcher and freight broker training in Loadlink, TMS workflows, load planning, carrier coordination, and shipment tracking.

Experience

Work history, roles, and key accomplishments

Process Assistant

Amazon

Jul 2018 - Jul 2026 (8 years)

Supported daily operations in a high-volume fulfillment and logistics environment, coordinating workflow, productivity, quality, staffing, and operational execution. Monitored KPIs, adjusted staffing, and developed Excel-based trackers to improve reporting accuracy and decision-making.

Operations Management KPI Monitoring Workforce Planning Process Improvement Root Cause Analysis DMAIC Excel Power BI Tableau SQL Python Quality Management

Lecturer / Head of Department

Nancy Polytechnic College

Dec 2015 - Dec 2016 (1 year)

Delivered technical instruction in Electronics and Communication Engineering and was promoted to Head of Department within six months. Managed departmental operations, faculty coordination, scheduling, and student performance.

Teaching Leadership Faculty Coordination Scheduling Communication Skills Problem Solving

Education

Degrees, certifications, and relevant coursework

Maze Consultancy and Training

Dispatcher & Freight Broker Course, Truck Dispatching and Freight Brokerage

Completed Dispatcher and Freight Broker training, covering load searching, carrier coordination, freight documentation, shipment tracking, Loadlink, and TMS workflows.