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Naveen Bommi

@naveenbommi

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Entry-level packaged app developer leveraging C# and .NET to deliver reliable customer support and products.

India

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What I'm looking for

I’m looking for an opportunity where I can apply my analytical mindset and problem-solving skills, contribute to reliable delivery, and keep learning. I want a role that supports organizational goals through adaptability and continuous improvement.

I’m an entry-level professional focused on strong analytical thinking, attention to detail, and practical problem-solving. At Accenture, as a Packaged app development associate, I provided L2 support for the Duck Creek Policy module and resolved 100+ monthly incidents with 95% SLA compliance.

I handled ServiceNow tickets, performed log analysis, and monitored systems to reduce backlog and repeat issues. I also worked with cross-functional teams to create SOPs that improved resolution time and supported smoother onboarding.

I build and test real solutions too—developing a database-driven ASP.NET MVC Employee Management System with full CRUD using C#, Entity Framework, and SQL Server. I’ve also developed deep learning semantic segmentation for retinal arteries and veins, automated Instagram/Facebook login testing with Robot Framework and Selenium, and built a Smart TV Eye Safety System for children with automated alerts and shutdown logic.

Experience

Work history, roles, and key accomplishments

Packaged App Development Associate

Accenture

Oct 2024 - May 2025 (7 months)

Provided L2 support for the Duck Creek Policy module, resolving 100+ monthly incidents with 95% SLA compliance. Managed ServiceNow tickets, log analysis, and monitoring, and collaborated cross-functionally to create SOPs that reduced backlog and repeat issues.

Duck Creek Policy ServiceNow Incident Management SLA Log Analysis Monitoring SOP Development