Shagamreddy Pavani
@shagamreddypavani
I build AI-powered automation and applications that improve support operations and SLA performance.
IndiaWhat I'm looking for
At AT&T Services, I build and maintain applications that improve support operations, stability, and performance. I streamlined 70% of Tier-1 workflows using Python, Shell, and SQL, saving more than 120 hours per month.
I designed monitoring dashboards that reduced triage time by 40% and identified 15+ automation opportunities that improved SLA adherence from 85% to 90%. I also built GenAI solutions using LLMs, RAG, and ChromaDB that reduced knowledge-search time from over 10 minutes to 30 seconds.
I developed the AT&T Smart Knowledge Assistant, a React.js UI adopted by 150+ support engineers that improved issue-resolution speed by 50–70%. I also built Java and Spring Boot backend services, contributed to Angular and Node.js features, and created an NLP-based fake-news detection pipeline with 92% accuracy.
Experience
Work history, roles, and key accomplishments
Involved in developing and maintaining applications, ensuring stability and performance. Utilized Agile methodologies and collaborated with cross-functional teams to deliver high-quality software solutions.
Involved in developing and maintaining applications, ensuring stability and performance. Utilized Agile methodologies and collaborated with cross-functional teams to deliver high-quality software solutions.
Completed a comprehensive internship covering front-end, backend, SQL, and shadow project work. Built applications and contributed to projects using various technologies.
Education
Degrees, certifications, and relevant coursework
Sreenidhi Institute of Science and Technology
Bachelor of Technology, Electronics and Communication Engineering
2019 - 2023
Grade: 9.1/10
Bachelor of Technology in Electronics and Communication Engineering with a GPA of 9.1/10.
Availability
Location
IndiaAuthorized to work in
Job categories
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