At Mpokket, I handled customer lifecycle operations, KYC compliance, and data verification across three core operations.
I supported S2S profile upgrades for graduating users by verifying employment documents and completing KYC updates. For BSU, I contacted customers to collect financial data and used Account Aggregators to verify three-month bank statements.
In RRR, I managed the Self-Employed 30-to-90 Days Campaign, contacting dormant users with tailored credit products to encourage loan re-applications.
