nauman yasin
@naumanyasin
Customer Success Associate focused on fast issue resolution and clear, people-first client support.
PakistanWhat I'm looking for
I’m a client-facing support professional with 4+ years handling day-to-day issue resolution, escalations, and account communication for international clients. I’m the first point of contact for high-volume requests, quickly diagnosing problems and looping in the right technical teams to get things fixed fast.
I’ve worked as a primary point of contact across accounts at Teradata, triaging and escalating technical issues while owning cases from first response through resolution. I resolved a critical performance issue that saved a major client contract, cutting system resource strain by 90% and earning a Spot Award for service quality, and I’ve translated complex technical updates into clear explanations non-technical users can act on.
I also bring hands-on technical support experience (troubleshooting, access control, restoring service during outages) and a reporting mindset from my Business Intelligence Analyst work—building and maintaining client-facing dashboards and reports. I’m recognized twice for outstanding client service and I’m excited to bring that same hands-on, people-first support to partners.
Experience
Work history, roles, and key accomplishments
Served as primary point of contact for two client accounts, owning issues from initial response through resolution. Triaged and diagnosed technical problems, escalated to engineering teams, and resolved a critical performance issue that cut system resource strain by 90%, earning a Spot Award.
Provided hands-on technical support for client environments by troubleshooting access issues and restoring service during a regional outage. Managed account access controls to keep client environments secure and operational.
Acted as single point of contact for a company-wide technical rollout, managing communication and timelines with zero client disruption. Built and maintained client-facing dashboards and reports, translating data into plain-language takeaways and stakeholder-focused summaries.
Operations Lead
Aziee
Jul 2019 - May 2021 (1 year 10 months)
Supported scaling a team from 3 to 28 people by building onboarding processes and helping manage day-to-day people operations. Provided leadership to ensure smooth team expansion and operational continuity.
Education
Degrees, certifications, and relevant coursework
National University of Science & Technology (NUST)
Bachelor of Science, Electrical Engineering
2018 - 2022
Grade: GPA: 3.4 / 4.00
BSc in Electrical Engineering at NUST (2018–2022), graduating with a GPA of 3.4/4.00.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
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