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Nathan NaylorNN
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Nathan Naylor

@nathannaylor

IT Service Delivery Specialist at CMC who maintains network maps and supports regional Service now dashboards.

United States
Message

At CMC, I create and update work instructions in the Knowledge Database and network maps for local and remote sites. I also support regional Service now dashboards.

At Choctaw Global, I tracked ERP systems and supported a SQL database and in-house inventory and purchasing program. I also took the lead of small project teams working on upkeep and updates.

At Boeing, I created and updated system designs, test requirements, and test procedures in an Agile environment. I introduced peer review procedures to remove downtime between meetings.

At Owens Corning, I developed an automated program to calculate hourly latex consumption using variables including oven temperature, line speed, and viscosity. As part of a student group at SEOSU, I also created C++ programs using MPI to analyze data for an abstract algebra research problem.

Experience

Work history, roles, and key accomplishments

CM
Current

IT Service Delivery Specialist

CMC

Jan 2024 - Present (2 years 10 months)

Create and update work instructions in the Knowledge Database, network maps, and regional ServiceNow dashboards. Perform yearly network and endpoint refreshes and monthly asset inventory.

CG

System Analyst

Choctaw Global

May 2022 - Jan 2024 (1 year 8 months)

Led small teams on projects, managed ticket queues, tracked ERP systems, and supported SQL databases and programs for inventory and purchasing.

CN

IT Tech 1

Creek Nation

Sep 2017 - Dec 2017 (3 months)

Set up and installed workstation technology, provided remote help for software issues, and created scripts to streamline processes.

Choctaw Nation logoCN

IT Intern

Choctaw Nation

Jun 2017 - Aug 2017 (2 months)

Set up and installed workstation technology, implemented solutions for user hardware and software issues, and completed inventory tasks with a team.

Education

Degrees, certifications, and relevant coursework

Southeastern Oklahoma State University logoSU

Southeastern Oklahoma State University

Bachelor Degree, Computer Science

Bachelor Degree in Computer Science with a minor in Mathematics, completed in August 2017.

Tech stack

Software and tools used professionally

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