Natasha Dordevic

I am an operations leader with 10+ years of experience optimizing global workflows, managing remote teams, and scaling systems across SaaS, digital marketing, retail, and consulting environments. I blend structure with empathy to improve how teams operate and how customers engage.

At AppSumo Originals, I supported 100,000+ users, authored 300+ knowledge base articles, and partnered with engineering and product teams to translate customer insights into technical resolutions, including API guidance and custom workflows for high-volume clients. As a freelance business operations consultant, I designed internal tooling, onboarding systems, and async enablement for startups scaling distributed teams.

Earlier in my career, I led people and retail operations internationally for a US-based company, managing 20+ global teams across 40+ countries and delivering fleet-wide operational and talent initiatives.

My career reflects a deliberate progression from hands-on operations and customer support into systems design, lifecycle ownership, and cross-functional leadership in SaaS and distributed environments. I focus on process improvement, systems implementation, and async collaboration to drive measurable operational impact.