Natasha Dordevic

I am an operations leader with 10+ years optimizing global workflows, managing remote teams, and scaling systems across SaaS, digital marketing, retail, and consulting environments. I blend structure with empathy to improve how teams operate and how customers engage.

At AppSumo Originals I supported 30,000+ users, authored 300+ knowledge base articles, and partnered with engineering and product teams to relay customer insights and resolve technical issues, including API guidance and custom workflows for high-volume clients. As a freelance business operations consultant I designed internal tooling, onboarding systems, and async enablement for startups scaling distributed teams.

I have a long background in people and retail operations, managing 20+ global teams across 40+ countries and delivering fleet-wide initiatives and talent programs. I hold certifications in HRIS Technology & Tools (2025) and Leading at a Distance (2024), and I focus on process improvement, systems implementation, and async collaboration to drive measurable operational impact.