Natalie Mercier

Edited and standardized enterprise-level policy documentation in alignment with DoD Issuance Style Guide and Federal Plain Language Guidelines. Developed, edited, and maintained technical documentation, SOPs, user guides, and training manuals, and performed Section 508/accessibility remediation using Adobe Acrobat Pro.

Provided technical editing support for the 318 Range Squadron, producing and refining policies, SOPs, memoranda, briefings, and official Air Force documents in compliance with DoD and USAF standards.

Provided staff support to senior leadership within NSA/CSS and US Indo-Pacific Command, supporting high-level engagements related to Signals Intelligence, cybersecurity, and workforce operations. Coordinated executive-level meetings, briefings, and communications.

Prepared, reviewed, and maintained technical documentation supporting AT&T's government sector, ensuring accuracy, compliance, and consistency across deliverables. Tracked tasking, managed deadlines, and utilized database systems and research tools.

Led a team of seven in a secure government data center, overseeing access control, compliance audits, employee training, and management of $10M in government assets. Developed onboarding job aids and checklists, and served as learning facilitator.

Provided access control and escort support in a high-security environment for a U.S. intelligence customer. Monitored facility access, maintained security logs and reports, and escorted uncleared personnel while enforcing compliance with security procedures.

Pursuing the Google Project Management Certificate, currently in progress.

Completing Agile Principles coursework through Google Career Certificates, currently in progress.

Bachelor of Arts in English with a minor in Psychology from Old Dominion University.