NKNatalie Kendi
@nataliekendi
Customer-focused credit professional with ICT background and strong problem-solving skills.
KenyaWhat I'm looking for
I am a diligent credit and ICT professional with hands-on experience in portfolio management, customer negotiations, and IT support. At ABSA Bank Kenya I manage delinquent accounts, meet daily KPIs, and structure sustainable repayment plans while ensuring compliance with regulatory standards.
My ICT background includes internships and attaché work supporting servers, helpdesk operations, hardware maintenance, network troubleshooting, and workstation setups, which support my analytical approach to credit risk and operational efficiency.
I seek to contribute to an organization that values regulatory compliance, customer empathy, and continuous improvement, bringing a proactive attitude, strong work ethic, and the ability to work independently or collaboratively.
Experience
Work history, roles, and key accomplishments
Delinquency Officer
Absa Bank Kenya
Apr 2025 - Present (10 months)
Manage delinquent loan and credit card portfolios, meeting daily call and Promise-to-Pay targets while negotiating sustainable repayment plans and resolving customer complaints within regulatory and bank policies.
ICT Intern
Unclaimed Financial Assets Authority
May 2023 - Sep 2023 (4 months)
Supported server administration and IT helpdesk operations, performed first-level hardware diagnostics, and installed and upgraded computer equipment and software per authority standards.
ICT Attaché
Geothermal Development Company
Apr 2021 - Jun 2021 (2 months)
Provided helpdesk and user support including workstation and printer setup, ethernet troubleshooting, cable management, and hardware servicing including UPS and printer maintenance.
Education
Degrees, certifications, and relevant coursework
CACatholic University of Eastern Africa
Bachelor of Science, Computer Science
2022 - 2024
Completed a Bachelor of Science in Computer Science with coursework including cloud computing, web application security, ethical hacking, and network design.
CACatholic University of Eastern Africa
Diploma in Information Technology, Information Technology
2019 - 2021
Completed a Diploma in Information Technology with coursework covering business intelligence and research methodologies.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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