Natalia Carvajal
@nataliacarvajal
Graduate Mechatronics Engineer passionate about art and problem-solving.
What I'm looking for
I am a graduate in Mechatronics Engineering with a strong passion for art, 3D modeling, and problem-solving. My expertise lies in quality assurance and HVAC technical support, where I excel in ensuring compliance with standards and enhancing customer satisfaction. I thrive at the intersection of creativity and technical precision, which allows me to approach challenges with a unique perspective.
Currently, I work as a Quality Analyst at ITERUM Connections BPO, where I evaluate customer interactions and provide feedback to improve agent performance. My previous experience as a Technical Support Agent has equipped me with the skills to manage cases effectively and ensure system accuracy through data entry and collection. I also completed an IT internship at the Panama Maritime Authority, where I successfully implemented an IPAM system for efficient IP address management.
Experience
Work history, roles, and key accomplishments
Quality Analyst
ITERUM Connections BPO
Sep 2024 - Present (10 months)
Evaluated customer interactions to ensure compliance with standards and verified the accuracy and completeness of information in cases and work orders. Provided feedback and training for agents to improve performance and customer satisfaction.
Technical Support Agent
ITERUM Connections BPO
Mar 2024 - Aug 2024 (5 months)
Provided Tier 1 and Tier 2 technical support for artificial climate control (HVAC) and troubleshooting. Managed and documented cases in Salesforce, Outlook, and SharePoint, ensuring system accuracy through data entry and collection.
IT Internship
Panama Maritime Authority
Mar 2023 - Jun 2023 (3 months)
Implemented an IPAM system for IP address management on the local network. Managed Linux systems and updated databases, gaining basic IT skills and technical communication experience.
Education
Degrees, certifications, and relevant coursework
Universidad Latina de Panama
Bachelor’s Degree in Mechatronics Engineering, Mechatronics Engineering
Grade: 2.79/3.00
Activities and societies: Professional Internship: Implementation of an IP monitoring system for AMP
Obtained a Bachelor's Degree in Mechatronics Engineering, focusing on technical design, CNC, mechatronic design, CISCO CCNA, and electronics. Completed a professional internship involving the implementation of an IP monitoring system for AMP.
Instituto Panamericano
High School Diploma, Science
Activities and societies: Highlighted subjects: Precalculus (4.6/5.0), Physics (4.1/5.0), Biology (4.3/5.0).
Completed a High School Diploma in Science, with strong performance in Precalculus, Physics, and Biology.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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