At Copa Airlines, I designed and implemented an 8-module enterprise portal in Power Apps to centralize processes for the SMS Standards and Compliance area.
I created Power Automate workflows for follow-up tickets, notifications, and document management, replacing manual email tracking. I also designed SharePoint Lists data structures and integrated Office 365 Users for dynamic user lookup and assignment.
I developed an administrative panel with multi-criteria filtering, dynamic data refresh, and role-based access controls. I also created audiovisual training materials for the portal using generative AI tools.
At Junta Comunal Betania, I supported IT infrastructure, diagnosing LAN/WAN issues using Aruba Networks equipment and resolving hardware, software, and Microsoft 365 incidents. I’m completing a degree in Computer Engineering at Universidad de Panamá.
