Open to opportunities

Natalia Boduch

@nataliaboduch

Message

I improve mortgage compliance, operational performance, and vulnerable customer outcomes across UK financial services.

United Kingdom

Message

What I'm looking for

I'm looking to apply my mortgage, operational risk, and regulatory compliance experience to improve processes, strengthen controls, support vulnerable customers, and provide clear recommendations to senior stakeholders.

At Bank of Ireland UK, I analyse operational performance, identify inefficiencies, and turn front-line insights into recommendations for senior leadership. My work has helped drive KPI competency to 89%, including 84% for vulnerable customer handling, while supporting digital transformation that meets customer and regulatory needs.

I've spent more than nine years in UK financial services across Bank of Ireland UK and L&C Mortgages, improving compliance processes, investigating complex high-risk cases, and training front-line teams. I reduced monthly compliance breaches from eight to an average of two, and I bring ICA regulatory compliance training, operational risk knowledge, and a strong focus on clear documentation and customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Senior Mortgage Consultant

Current

Bank of Ireland UK

Oct 2024 - Present (1 year 11 months)

Analyses operational performance data to identify inefficiencies and trends, driving KPI competency to 89% and improving customer satisfaction. Presents front-line insights to senior leadership and acts as a subject matter expert on digital transformation projects.

operational performance KPIs Data Analysis Stakeholder Management Digital Transformation Training Delivery Process Improvement