Nassim Samy Mahiou

I’m an Academic Lead and Product & Operations leader at IRACADEMY by His University, focused on building user-facing pilots and turning performance data into better outcomes. I lead end-to-end product development and cross-functional execution to ship improvements that users actually feel.

Recently, I spearheaded the launch of two net-new user-facing pilot programs, increasing overall user engagement by 20%. I also renewed core service offerings, boosting user retention by 12% through performance data analytics and ongoing iteration across the product lifecycle.

Before that, I worked as an English Language Instructor / Implementation Specialist, engineering continuous performance tracking and standardized assessment frameworks to improve baseline stakeholder success rates. I delivered tailored training for diverse user demographics, achieving an 80% program completion rate by aligning operational content to specific client requirements.

I also served as a Cambridge Centre Exams Manager at the British Institute for English, where I ensured large-scale deployments up to 100 concurrent users with zero logistical downtime. I contributed to B2B partner acquisition (+30% network expansion), led teams of 30+ contract personnel, and maintained 100% compliance with strategic enterprise OKRs through strict data governance and archiving protocols.