Stephanie Naik
@stephanienaik
Technology leader with 15+ years in IT, delivering scalable operations and digital transformation.
ZimbabweWhat I'm looking for
I’m a technology leader with over 15 years across IT, software development, testing, and operations, with 10+ years in management roles. I’m known for driving technology strategy, infrastructure oversight, operational excellence, and aligning IT with business goals to deliver measurable digital transformation.
In my current role as a Technical Operations Manager, I lead incident management, escalation handling, and risk mitigation while minimizing customer impact. I implement monitoring and lifecycle management to improve operational efficiency, mentor and coach engineers for leadership growth, and execute global operational strategies in collaboration with senior leaders.
Experience
Work history, roles, and key accomplishments
Software Development Manager
Ignition Group
Mar 2021 - Oct 2021 (7 months)
Oversaw the end-to-end software delivery lifecycle, including analysis, design, development, testing, release, and support. Provided operational support to automation teams and built cross-functional teams aligned to business priorities.
Software QA & BA Manager
Ignition Group
Dec 2019 - Mar 2021 (1 year 3 months)
Directed testing and business analysis functions to improve delivery efficiency and quality in an Agile/DevOps environment. Partnered with business stakeholders, implemented governance/reporting improvements, and executed testing strategies aligned to organizational standards.
Test Manager (Test Lead)
Ignition Group
Jun 2015 - Dec 2019 (4 years 6 months)
Managed application testing lifecycle and release governance across multiple projects, reporting key metrics to executives for decision-making. Introduced automation frameworks and served as Scrum Master, managing backlogs and agile delivery while coaching testers, developers, and analysts.
Software Tester
Private Property
Sep 2011 - Jun 2015 (3 years 9 months)
Performed white-box/black-box, UI, boundary, compatibility, and defect testing in Agile teams. Created test plans and checklists, supported live issues via Jira/ZenDesk, tested SOAP web services using SoapUI, and coordinated issue dispatch to developers.
Education
Degrees, certifications, and relevant coursework
Lenarea Secondary School
Secondary School, Secondary Education
Attended Lenarea Secondary School for secondary education.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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