At Asana, I handle product support over email, chat, phone, and screenshare, helping users and admins understand technical issues in plain language. I troubleshoot authentication, access, browser, and frontend problems, and help customers get Asana projects, rules, and automations working as expected.
I check logs, review product behavior, and do basic API debugging before sending clear escalations to engineering. At Byram Healthcare, I supported patients and internal users with portal access and document uploads, tracing failures and working through cases with operations until they were closed.
