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Naomi McGee

@naomimcgee

Marketing assistant and social media/content specialist using analytics to improve customer engagement and drive data-informed strategies.

United States

Message

What I'm looking for

I’m looking for a marketing role where I can blend social media and content strategy with marketing analytics—turning customer data into sharper messaging, stronger engagement, and continuous process improvement.

I’m a marketing assistant and social media/content specialist who combines content creation with customer engagement and marketing analytics. In my current Customer Experience & Data Specialist role, I manage 600+ customer interactions monthly, analyzing user behavior to identify trends that improve service delivery.

Previously, I supported high-accuracy data operations at Warner Bros. Discovery (99% accuracy), auditing and verifying data to strengthen reporting, and at Cantaloupe Inc I analyzed operational performance metrics and streamlined workflows to reduce turnaround time. I’m also a marketing graduate student and journalist, and I bring award-recognized feature writing experience (Hearst Feature Writing Award) into my data-driven storytelling.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Specialist

Current

Georgia 811

Feb 2024 - Present (2 years 3 months)

Managed 600+ customer interactions monthly, analyzing user behavior and identifying trends to improve service delivery. Used Salesforce CRM to track and segment customer data and help address recurring issues to enhance customer experience.

Customer Experience Management Salesforce CRM Customer Segmentation Data Analysis Process Improvement Service Delivery

Data Operations Specialist

Warner Bros. Discovery

Feb 2023 - Feb 2024 (1 year)

Processed high-volume data with 99% accuracy across multiple systems and audited records to improve reliability of reporting. Organized datasets to support workflow efficiency and internal operations.

Data Operations Data Auditing Data Quality Assurance Reporting

Operations Specialist

Cantaloupe Inc

Jun 2022 - Jan 2023 (7 months)

Analyzed daily operational data and performance metrics to identify trends and support decision-making in a fast-paced environment. Streamlined workflows to improve efficiency and reduce turnaround time, collaborating cross-functionally to resolve issues and boost team productivity.

Performance Metrics Trend Analysis Process Optimization Cross Functional Collaboration Efficiency Improvement