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Nandini Seth

@nandiniseth

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Senior Operations Analyst driving chat operations with KPI monitoring, team leadership, and efficiency improvements.

India

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What I'm looking for

I’m looking for an operations role where I can lead teams, track KPIs and MIS, improve chat-process efficiency, and strengthen process quality through clear standards, coaching, and effective onboarding.

I’m a Senior Operations Analyst with 5 years of experience spearheading chat operations, where I’ve led teams and improved day-to-day performance through KPI monitoring, MIS review, and tracking metrics.

At eClerx (role-based Associate Process Manager), I managed a team of 10–15 agents, established clear standards, and mentored analysts to strengthen process quality and accountability—resulting in improved client satisfaction.

I also built a comprehensive onboarding program to raise new-hire performance within 3 months, ensuring alignment with quality guidelines. I’m motivated by measurable outcomes, efficiency gains, and supporting teams to consistently deliver strong results.

Experience

Work history, roles, and key accomplishments

Senior Operations Analyst

Eclerx Services Ltd

Jan 2021 - Feb 2026 (5 years 1 month)

Spearheaded chat operations as a role-based Associate Process Manager, managing a team of 10–15 agents and monitoring KPIs to improve efficiency. Evaluated MIS reports, mentored analysts, built tracking metrics, and improved process quality through standards and accountability, including an onboarding program that improved new-hire performance within 3 months.