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NANCY OGOCHUKWU IGWEZE

@nancyogochukwuigweze

Administrative & data support professional turning operational data into clear reports and smooth office execution.

Nigeria
Message

What I'm looking for

I’m looking for remote or fast-paced roles where I can combine administrative support with data reporting—maintaining accurate records, coordinating operations, and using Excel/CRM insights to improve customer service and business decisions.

I’m a detail-oriented Administrative & Data Support Professional with over 4 years of experience supporting office operations, customer service, HR administration, and records management. In my roles, I’ve coordinated daily administrative workflows, served as a first point of contact for clients and visitors, and kept both electronic and physical records accurate for compliance and operational tracking.

I leverage advanced Microsoft Excel to monitor attendance, inventory, payments, and administrative data, and I prepare monthly and ad-hoc reports to support decision-making. I also support HR processes like onboarding documentation and interview coordination, and I’ve managed customer inquiries and feedback using CRM systems—bringing strong communication, analytical problem-solving, and reliable remote collaboration.

Experience

Work history, roles, and key accomplishments

PW

Administrative Officer

Pwanplus

Dec 2022 - Dec 2025 (3 years)

Managed daily administrative operations, coordinating meetings, property inspections, schedules, and internal communications. Maintained accurate electronic and physical records, produced monthly/ad-hoc reports in Excel, supported HR onboarding documentation, and coordinated office inventory and fleet administration.

BA

Customer Care Representative

Bree Africa

Nov 2020 - Dec 2022 (2 years 1 month)

Handled customer inquiries via phone, email, and digital channels, documenting and analyzing customer data in CRM systems and Microsoft Excel. Resolved complaints, escalated complex issues, captured customer feedback for service improvements, and provided accurate product, service, and promotion information.

Education

Degrees, certifications, and relevant coursework

EU

Ebonyi State University

Bachelor of Science, Agriculture

2014 - 2019

Earned a B.Sc. in Agriculture at Ebonyi State University from 2014 to 2019.

Tech stack

Software and tools used professionally

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