Open to opportunities

Nancy Nguyen

@nancynguyen

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Experienced product designer with a passion for user-centered design.

Canada

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What I'm looking for

I am looking for a role that fosters creativity and collaboration, with opportunities for professional growth and impactful design work.

With over 10 years of professional design experience, I am dedicated to creating products that enhance productivity for individuals and businesses. My collaborative nature and attention to detail allow me to effectively contribute to design projects that meet user needs and business goals.

Currently, I serve as a Product Designer at Silver Audio, where I co-led the development of a web-based collaboration tool for the audio industry. My role involves conducting stakeholder interviews, designing user flows, and facilitating user testing to ensure our product aligns with user expectations. Previously, I have successfully led digital transformation projects at Syntronic and Rockport Networks, where I focused on improving user experiences through innovative design solutions.

In addition to my professional work, I am passionate about mentoring junior designers, sharing my insights and experiences to help them grow in their careers. I believe in the power of design to solve problems and improve lives, and I am excited to continue making a positive impact in the design community.

Experience

Work history, roles, and key accomplishments

Current

Administrative Management, Volunteer Ops

Current

Otakuthon

Aug 2024 - Present (10 months)

Managed schedules and staff volunteers during extremely busy times of the convention at the annual 60,000-patron event. Innovated on methods to improve process efficiency.

Volunteer Management Event Coordination Scheduling Process Improvement Team Leadership

Current

Receptionist

Current

Akasha Yoga Montreal / Luna Yoga

Oct 2024 - Present (8 months)

Performed reception duties and maintained organisation and cleanliness of the yoga studio. Assisted instructors with various tasks before and after classes, including communications with students and equipment handling.

Customer Service Communication Studio Management

Current

Product Designer

Current

Silver Audio

Jan 2024 - Present (1 year 5 months)

Co-led new product development of a web-based collaboration tool for the audio industry. Conducted bi-weekly stakeholder interviews with product owner to understand business goals and designed user flows to clarify primary app tasks.

UX Design User Flows Stakeholder Management Usability Testing High Fidelity Mockups

UI Designer

Rockport Networks

Mar 2021 - Jun 2022 (1 year 3 months)

Performed detailed design audits on the app to enhance UX, and to identify and fix bugs. Initiated development of the design system, improving general design consistency.

UI Design Design Audits Design Systems UX Enhancement Feature Design UX Enhancements

UX/UI Designer

Syntronic

Jul 2022 - Nov 2023 (1 year 4 months)

Led the design for a digital transformation of a sterilisation business, launching a pilot app for 11 global sites. Collaborated daily with engineers and product managers to develop a new platform from scratch.

UX UI Design User Interviews Figma Wireframing Digital Transformation

UX/UI Designer

Conference Board of Canada

Oct 2019 - Mar 2021 (1 year 5 months)

Pioneered the company's first design system, standardising design practices across teams. Designed and implemented landing page templates to optimise design work efficiency.

UX UI Design Design Systems Landing Page Design Documentation Graphic Design

Team Lead Volunteer Coordinator

Ottawa International Animation Festival

Sep 2018 - Sep 2018 (0 months)

Supported volunteers during shifts for an internationally renowned event in the animation industry. Ensured sufficient volunteers and physical positions were occupied, and provided breaks when necessary.

Volunteering Event Coordination Team Leadership Staffing Communication

Education

Degrees, certifications, and relevant coursework

Carleton University

Bachelor's Degree of IT, Information Technology

Completed a Bachelor's Degree in Information Technology at Carleton University. This program provided a strong foundation in IT principles and applications.

YES Montreal

Certificate, French Language

Grade: Niveau de français : débutante haute

Completed a program in French Language for the Workforce at YES Montreal. Achieved a 'débutante haute' (high beginner) level of French proficiency.

Algonquin College

Advanced Diploma, Media & Design

Grade: 10 (12-point scale)

Obtained an Advanced Diploma in Media & Design concurrently with the Bachelor's Degree. Specialized in Interactive Multimedia & Design, achieving a CGPA of 10 on a 12-point scale.