Samuel Agyare
@samuelagyare
Experienced IT professional specializing in cybersecurity and solutions engineering.
What I'm looking for
With over 5 years of experience in the IT sector, I have honed my skills in Solutions Engineering, Cybersecurity, and Vendor Management. My journey has been marked by a commitment to delivering results and a passion for utilizing technology to drive innovation. I excel in managing security incidents, deploying advanced security technologies, and ensuring compliance with industry standards.
At SGS Ghana, I have successfully implemented initiatives that significantly enhanced system security and operational efficiency. My efforts led to a 70% increase in employee awareness through an information security initiative and a 40% reduction in risk by addressing system weaknesses. I pride myself on my ability to communicate complex technical details effectively to diverse audiences, ensuring that both technical and non-technical stakeholders are aligned and informed.
My educational background in Computer Engineering, coupled with certifications in cybersecurity and cloud technologies, equips me with a solid foundation to tackle the challenges in the ever-evolving tech landscape. I am dedicated to continuous learning and professional growth, always seeking opportunities to expand my expertise and contribute to my team's success.
Experience
Work history, roles, and key accomplishments
Technical Support & Back-office Administrator
SGS Ghana
Jan 2022 - Present (3 years 5 months)
In this role, I engaged with strategic merchants to address security incidents, implemented security technologies, and created an information security awareness initiative. I successfully reduced system risks and enhanced operational efficiency through AI tools and effective vendor management.
Control Room Assistant
SGS Ghana
Jan 2021 - Jan 2022 (11 months)
Managed tasks and customer interactions efficiently, ensuring a 100% on-time completion rate. Recorded complaints for escalation and tracked performance to maintain a high compliance rate with service level agreements.
Education
Degrees, certifications, and relevant coursework
Ghana Communication Technology University
Bachelor of Science, Computer Engineering
2016 - 2020
Grade: Second Class Upper
Studied Computer Engineering, focusing on the principles of computer systems, software development, and network security. Developed skills in programming, system design, and cybersecurity, preparing for a career in IT and technology.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
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