Open to opportunities

Naman Dave

@namandave

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Operations and customer success professional improving workflows with Excel, SQL, and automation.

India

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What I'm looking for

I’m looking for a role where I can own end-to-end business operations and customer success, manage tender/operational workflows, collaborate with stakeholders, and use Excel/SQL/Power BI plus automation and AI to drive measurable process improvement.

I’m a dynamic Operations and Customer Success professional with 5+ years of experience in business operations, project coordination, customer support, compliance, and end-to-end tender management across India and Canada.

I’ve coordinated operational workflows and stakeholder communication with strong documentation discipline—successfully managing 70+ government tender packages and maintaining 35+ legal, compliance, and corporate records with audit readiness.

In customer-facing operations, I’ve owned order fulfillment, logistics coordination, and dispatch planning, while serving as a primary point of contact for B2B accounts—resolving order status, shipping discrepancies, billing queries, and product availability requests.

Today, I strengthen modern business operations capabilities through Advanced Excel, SQL, Power BI, HubSpot CRM, workflow automation, and AI-assisted productivity to improve processes, reporting, and remote collaboration.

Experience

Work history, roles, and key accomplishments

Administrative and Tender Operations Executive

Technology Exchange Services Pvt. Ltd.

Jul 2025 - Feb 2026 (7 months)

Prepared and submitted 70+ government tenders through GeM and state government procurement portals, ensuring compliance with specifications and deadlines. Coordinated with stakeholders and maintained legal/compliance records throughout the tender lifecycle.

Government Procurement Tender Management Gem Compliance Documentation Management Eligibility Verification Stakeholder Management Vendor coordination Audit Readiness Administrative Support

Operations and Project Coordinator

Vardhman Electricals

Jul 2023 - Jul 2025 (2 years)

Directed end-to-end order fulfillment, logistics coordination, and dispatch planning for commercial electric motors, industrial pumps, and electrical equipment. Managed B2B order delivery performance and served as the primary point of contact for long-term accounts.

order fulfillment Logistics Coordination Dispatch Planning B2B Client Relations Customer Success Supplier Coordination Order Processing Stakeholder Management

Front Office Guest Operations Supervisor

Wyndham Super 8

Jun 2022 - Jun 2023 (1 year)

Managed front desk operations including guest check-ins/check-outs, reservations, billing, and daily guest services. Completed nightly financial audits using the SynXis Property Management System and coordinated day-to-day facility readiness with housekeeping and maintenance.

Front Desk Operations Guest Service Reservations Billing Customer Service Night Audit Payment Processing Operations Coordination

Operations Assistant (Part-Time)

Vardhman Electricals

Dec 2020 - May 2022 (1 year 5 months)

Supported daily manufacturing operations by verifying order processing data and assisting with timely customer order execution. Generated E-Way Bills and updated inventory and supplier delivery schedules to support compliant logistics and supply operations.

Manufacturing Operations Support E Way Bills Invoicing Dispatch Documentation Vendor Delivery Scheduling Supply Chain Support Supplier Coordination

Front End Associate

Walmart Canada

Dec 2018 - Aug 2020 (1 year 8 months)

Processed high-volume customer transactions using POS systems while maintaining accurate cash balances. Assisted customers with purchases, returns, exchanges, and product inquiries in a fast-paced retail environment while following cash-handling and loss-prevention procedures.

POS systems Cash Handling Loss Prevention Customer Service Returns Processing

Education

Degrees, certifications, and relevant coursework

Mohawk College

Postgraduate Diploma, Business Analysis

Postgraduate diploma in Business Analysis, including a capstone applying end-to-end business analysis to optimize continuing education business workflows and map process improvements.