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Naledi Swaratlhe

@nalediswaratlhe

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Account Manager at AttoDiagnostics working with clinicians on pharmacogenomic testing and growing medical accounts.

South Africa

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What I'm looking for

I'm interested in clinical research operations, translational medicine, and advancing personalised healthcare through evidence-driven practice.

At AttoDiagnostics, I work with clinicians across multiple specialties to explain pharmacogenetic test results and their implications for medication selection, dosing, and tolerability. I also collaborate with scientific and laboratory teams to support accurate clinical reporting and communication of genomic results.

As Account Manager – Medical Solutions, I established a CRM database of 1000+ clients, converted over 30 accounts into active accounts, and grew an existing account’s revenue by 87.5%. I also implemented a sales proposal strategy that increased the accuracy of sales forecasting by 20%.

My background includes clinical research, pharmacology, and laboratory auditing. At Dr George Mukhari Academic Hospital, I audited the Therapeutic Drug Monitoring lab against its Standard Operating Procedures. My MSc in Pharmacology at the University of Pretoria focused on pharmacogenomic counselling competencies in South Africa.

Experience

Work history, roles, and key accomplishments

Current

Account Manager – Medical Solutions

Current

AttoDiagnostics

Mar 2025 - Present (1 year 7 months)

Established a CRM database of 1000+ clients and implemented a new sales proposal strategy that improved sales forecasting accuracy by 20%. Converted over 200 doctors from cold leads to warm leads and grew an existing account revenue by 87.5%.

CRM Sales Forecasting Lead Generation Account Management Pharmacogenomics Clinical Engagement Marketing Support

Medical Sales Representative

AttoDiagnostics

Sep 2024 - Mar 2025 (6 months)

Enriched and established a CRM database of 1000+ psychiatrists and educated over 100 healthcare professionals on pharmacogenomics. Successfully onboarded over 50 clinicians into genomic testing workflows and maintained accurate documentation using Zoho CRM.

CRM Zoho CRM Zoho Desk Shopify Excel Pharmacogenomics Healthcare Professional Engagement Customer Service

Therapeutic Drug Monitoring (TDM) Lab Auditor

Dr George Mukhari Academic Hospital

Jan 2023 - Dec 2023 (11 months)

Audited the TDM Lab at the DGMAH Department of Pharmacology to ensure compliance with Standard Operating Procedures. Advised on implementations to improve patient outcomes of TDM results and treatment.

Audit SOP Review Therapeutic Drug Monitoring Clinical Pharmacology

Genetic Consultant

Next Biosciences

Aug 2022 - Dec 2022 (4 months)

Collaborated with gynaecologists to provide product information and support for Non-Invasive Prenatal Testing (NIPT). Liaised with medical aids for patient approvals and managed logistics for sample collection and delivery.

NIPT Genetic Testing Medical Aid Liaison Logistics Management Communication Skills Multitasking

Education

Degrees, certifications, and relevant coursework

University of Pretoria

Master of Science, Pharmacology

Research-based MSc in Pharmacology with modules in Research Methodology and Medical Biostatistics. Dissertation focused on pharmacogenomic counselling implementation in South African health professionals.

Sefako Makgatho Health Sciences University

Bachelor of Science with Honours, Pharmacology and Therapeutics

2023 - 2023

BSc Honours in Pharmacology and Therapeutics with key modules in specialised pharmacology, laboratory techniques, and scientific writing. Research project involved a retrospective audit of the TDM laboratory at George Mukhari Hospital.

University of Pretoria

Bachelor of Science, Human Physiology

2018 - 2022

BSc in Human Physiology with electives in Pharmacology, Microbiology, Biochemistry, and Genetics. Achieved distinctions in Physiology (Endocrinology and Nutrition Science) and Microbiology modules.

Eduplex High School

National Senior Certificate, General

2013 - 2017

National Senior Certificate (IEB) with a bachelor's pass and one distinction. Consistently ranked in the top 5 from grade 8 to 12 and named Dux learner from 2013 to 2015.

P95

South African Good Clinical Practice (SAGCP) Course, Clinical Research

CPD-accredited training in ICH (GCP) and SAGCP standards for conducting clinical trials and clinical research according to SOPs and protocols.

Separations Training Academy

Fundamentals of Next Generation Sequencing Training, Genomics

Comprehensive overview of Next Generation Sequencing, covering DNA sequencing basics, Illumina technology, NGS workflows, and key applications.

Separations Training Academy

Introduction to PCR and Real-Time PCR Training, Molecular Biology

Comprehensive overview of PCR technologies, covering both traditional end-point PCR and real-time quantitative PCR.

Project Management for Leader, Project Management

Course covering project management from start to finish, including project management skills, project leadership, and project closeout.

Separations Training Academy

Basic Principles of Genetic Engineering Training, Genetic Engineering

Comprehensive overview of genetic engineering, including plasmid-based cloning, In-Fusion cloning, and CRISPR/Cas systems with applications in gene therapy.