Jabulile Sithebe - Pre-Authorization Service Consultant - Discovery Health | Himalayas
Jabulile SithebeJS
Open to opportunities

Jabulile Sithebe

@jabulilesithebe

Dedicated Clinical Services Professional with a passion for data-driven performance.

South Africa

What I'm looking for

I am seeking a role that fosters collaboration, innovation, and continuous learning in the clinical field.

I am a dedicated Clinical Services Professional with a Bachelor of Science in Genetics and over four years of cumulative experience in clinical environments, project coordination, and client service roles. My background includes demonstrated leadership in cross-functional team management, mentoring, and stakeholder engagement. I possess a proven understanding of Good Clinical Practice (GCP), Good Clinical Laboratory Practice (GCLP), and regulatory guidelines such as FDA, ICH, and EMEA.

Throughout my career, I have excelled in delivering client-focused service, applying clinical protocols, and ensuring compliance with regulatory frameworks. My role as a Pre-Authorization Service Consultant at Discovery Health has honed my skills in resolving stakeholder queries and maintaining key performance indicators. Additionally, my experience as a Freelance STEM Tutor has allowed me to mentor students effectively, tailoring lessons to meet individual needs and fostering a passion for learning.

I am a strong communicator and a resilient problem-solver, always striving for continuous improvement and data-driven performance management. My technical skills include proficiency in Microsoft Office, Google Suite, and various data analysis tools, which I leverage to enhance project outcomes and stakeholder engagement.

Experience

Work history, roles, and key accomplishments

DH
Current

Pre-Authorization Service Consultant

Discovery Health

Nov 2023 - Present (1 year 7 months)

Applied clinical protocols and SOPs to assess hospital admission requests. Delivered client-focused service across multi-channel platforms, aligning with regulatory frameworks. Actively engaged in resolving stakeholder queries and ensured accurate documentation.

SE
Current

Freelance STEM Tutor

Self-employed

May 2022 - Present (3 years 1 month)

Mentored students in Mathematics and Science, tailoring lessons to individual needs. Monitored academic performance through mock tests and provided structured feedback. Demonstrated self-management and initiative by designing curriculum and managing bookings.

MP

Sales Assistant

Med-Wise Pharmacy

Nov 2022 - Feb 2023 (3 months)

Supported daily pharmacy operations, assisting in stock control and product advising. Collaborated with dispensary staff, handling transactions and ensuring accurate records.

MC

English Language Consultant

MPC Connect

Apr 2019 - Dec 2019 (8 months)

Delivered educational sessions for international clients, adapting to varied proficiency levels. Maintained parent engagement and managed feedback cycles effectively.

Education

Degrees, certifications, and relevant coursework

University of Pretoria logoUP

University of Pretoria

Bachelor of Science, Genetics

Majored in Genetics, Biotechnology, and Biochemistry. Gained a comprehensive understanding of genetic principles and their applications.

Tech stack

Software and tools used professionally

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