Jabulile Sithebe
@jabulilesithebe
Dedicated Clinical Services Professional with a passion for data-driven performance.
What I'm looking for
I am a dedicated Clinical Services Professional with a Bachelor of Science in Genetics and over four years of cumulative experience in clinical environments, project coordination, and client service roles. My background includes demonstrated leadership in cross-functional team management, mentoring, and stakeholder engagement. I possess a proven understanding of Good Clinical Practice (GCP), Good Clinical Laboratory Practice (GCLP), and regulatory guidelines such as FDA, ICH, and EMEA.
Throughout my career, I have excelled in delivering client-focused service, applying clinical protocols, and ensuring compliance with regulatory frameworks. My role as a Pre-Authorization Service Consultant at Discovery Health has honed my skills in resolving stakeholder queries and maintaining key performance indicators. Additionally, my experience as a Freelance STEM Tutor has allowed me to mentor students effectively, tailoring lessons to meet individual needs and fostering a passion for learning.
I am a strong communicator and a resilient problem-solver, always striving for continuous improvement and data-driven performance management. My technical skills include proficiency in Microsoft Office, Google Suite, and various data analysis tools, which I leverage to enhance project outcomes and stakeholder engagement.
Experience
Work history, roles, and key accomplishments
Pre-Authorization Service Consultant
Discovery Health
Nov 2023 - Present (1 year 7 months)
Applied clinical protocols and SOPs to assess hospital admission requests. Delivered client-focused service across multi-channel platforms, aligning with regulatory frameworks. Actively engaged in resolving stakeholder queries and ensured accurate documentation.
Freelance STEM Tutor
Self-employed
May 2022 - Present (3 years 1 month)
Mentored students in Mathematics and Science, tailoring lessons to individual needs. Monitored academic performance through mock tests and provided structured feedback. Demonstrated self-management and initiative by designing curriculum and managing bookings.
Sales Assistant
Med-Wise Pharmacy
Nov 2022 - Feb 2023 (3 months)
Supported daily pharmacy operations, assisting in stock control and product advising. Collaborated with dispensary staff, handling transactions and ensuring accurate records.
English Language Consultant
MPC Connect
Apr 2019 - Dec 2019 (8 months)
Delivered educational sessions for international clients, adapting to varied proficiency levels. Maintained parent engagement and managed feedback cycles effectively.
Lead Mathematics & Science Tutor
L&T Edu-Solutions
Jul 2020 - Dec 2020 (5 months)
Oversaw a team of tutors and coordinated with schools to improve learner outcomes. Reported performance data to stakeholders and implemented remediation strategies. Spearheaded communication initiatives with internal and external parties.
Education
Degrees, certifications, and relevant coursework
University of Pretoria
Bachelor of Science, Genetics
Majored in Genetics, Biotechnology, and Biochemistry. Gained a comprehensive understanding of genetic principles and their applications.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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