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Nakul Siwatch

@nakulsiwatch

Customer Service Associate at Aster DM Healthcare, coordinating patient insurance approvals and maintaining a 100% service level.

India

Message

At Aster DM Healthcare, I coordinated patient insurance approvals, verified eligibility, and arranged appointments through chat and phone. I maintained a 100% service level while supporting patients and clinic teams.

As a freelancer, I developed and maintained WordPress websites and carried out digital marketing, including SEO, paid ads, and email campaigns. At DK Enterprises Pvt. Ltd., I worked as a WordPress Developer & Digital Marketing Executive and supported branch operations, loan processing, and financial records.

Experience

Work history, roles, and key accomplishments

Customer Service Associate

Aster DM Healthcare

Nov 2024 - Jul 2026 (1 year 8 months)

Supervised a team of four staff members responsible for collecting and verifying patient information. Coordinated with insurance providers and clinic teams to obtain approvals for tests, procedures, and consultations.

Insurance Claims Processing CRM Inbound and Outbound Call Handling Microsoft Office Excel Word Outlook Patient Information Verification Appointment Scheduling Documentation Confidentiality Team Leadership Training Mentorship Online Chat Support WhatsApp Support Customer Service

Freelancer | WordPress & Digital Marketing

Freelance

Dec 2023 - Oct 2024 (10 months)

Designed, developed, customized, and maintained WordPress websites based on client requirements. Planned and executed digital marketing strategies to increase traffic, leads, and conversions.

WordPress Developer & Digital Marketing Executive

DK Enterprises Pvt. Ltd.

May 2022 - Nov 2023 (1 year 6 months)

Managed full branch operations, ensuring smooth front-office functioning and exceptional customer service. Verified and processed loan applications, reviewed customer documentation, and ensured compliance with KYC and regulatory standards.