Open to opportunities

Nakita LaPrade

@nakitalaprade

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Client Service Analyst focused on onboarding, risk mitigation, and cross-functional project delivery.

United States

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What I'm looking for

I’m looking for a client-services or project coordination role where I own onboarding and communication tracking, partner with cross-functional teams, and continuously improve processes while ensuring compliance and strong customer experience.

I’m a detail-oriented Client Service Analyst managing a 60+ client portfolio as the central point of contact for onboarding, issue resolution, and risk management. In my current role at Bank of New York Mellon, I coordinate onboarding projects across risk, operations, and business development, and I track client communications in CRM to monitor progress and ensure compliance with service-level agreements.

I’ve built a track record of delivering results under tight deadlines while improving the way teams work. Earlier, I supported executive leadership as a Confidential Executive Assistant to the Superintendent and School Board Secretary, and I managed data-driven initiatives as a Student Data Systems Specialist for 20K+ students—strengthening reporting, turnaround time, and confidentiality. Before that, I coordinated recruitment, onboarding, training, and payroll workflows as an HR Assistant, always emphasizing compliance, clear documentation, and stakeholder communication.

Experience

Work history, roles, and key accomplishments

Current

Client Service Analyst

Current

Bank of New York Mellon

Jan 2023 - Present (3 years 4 months)

Managed a portfolio of 60+ corporate and insurance clients as the central point of contact for onboarding, issue resolution, and risk management. Coordinated with risk, operations, and business development teams, tracked client communications in CRM for compliance, and streamlined workflows to improve client experience.

Portfolio Management Client Onboarding Stakeholder Management Risk Mitigation CRM Systems Service Level Agreement Tracking Reporting Process Improvement & Compliance Cross Functional Collaboration

Executive Assistant & Secretary

Penn Hills School District

Jan 2021 - Jan 2022 (1 year)

Coordinated executive-level projects and district-wide initiatives, preparing board packets, data sets, and presentations for stakeholders. Scheduled and facilitated board meetings, served as liaison between the Superintendent and Board, and delivered special reports under strict deadlines while maintaining confidentiality.

Executive Support Documentation And Reporting Scheduling Confidentiality Project Coordination Liaison Data Presentation

Student Data Systems Specialist

Pittsburgh Public Schools

Jan 2020 - Jan 2021 (1 year)

Managed data-driven initiatives to maintain accurate enrollment and demographic records for 20K+ students. Coordinated interim report and report card generation across departments, streamlined the record request process to improve compliance and turnaround time, and supported stakeholder reporting needs.

Data Analysis Compliance Support Process Improvement Records Requests Processing Documentation

Human Resources Assistant

All Purpose Cleaning Services

Jan 2016 - Jan 2020 (4 years)

Coordinated recruitment, onboarding, and training processes for new hires and partnered with the HR Manager to implement payroll workflows. Resolved payroll issues, supported compliance and maintained hiring and employee documentation to ensure accurate HR operations.

Recruitment coordination Employee Onboarding Payroll Support HR Documentation & Compliance Process Improvement