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Najma Gordon

@najmagordon

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Project manager and certified Scrum Master driving value-focused delivery.

Jamaica

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What I'm looking for

I seek a role where I can lead agile teams, coach practices, drive digital delivery, and improve stakeholder value within collaborative, growth-focused organizations.

I am a strategic project manager and certified Scrum Master with over 10 years of experience delivering projects across software development and civil engineering environments. I focus on adaptive planning, stakeholder engagement, and disciplined resource accountability to ensure strategic alignment and successful outcomes.

I've led cross-functional and distributed teams through digital transformations and agile adoption, guiding a transition from co-located to distributed teams and improving delivery metrics. Notable achievements include a 150% increase in Net Promoter Score for digital mortgage channels and achieving 127.5% of targets for pre-approval letters after implementing an online system.

My responsibilities have spanned RFP and vendor contract execution, requirements oversight, process definition, deployment coordination, and budget monitoring. I design and deliver training and learning modules to strengthen organizational capability in project management and agile practices.

I hold an MSc in Logistics & Supply Chain Management and multiple professional certifications (CAPM, PMI-ACP, A-CSM). I seek roles where I can coach teams, implement value-driven delivery, and drive measurable service improvements.

Experience

Work history, roles, and key accomplishments

Current

Project Manager / Scrum Master

Current

VM Group

Sep 2017 - Present (8 years 6 months)

Led delivery of digital transformation projects (online mortgage platform, onboarding solutions) increasing NPS by 150% and achieving 127.5% of monthly pre-approval targets; transitioned teams to distributed work and published four training modules.

Agile Scrum Project Management Stakeholder Management Jira Confluence Budgeting Risk Management Vendor Management

Adjunct Lecturer

VTDI

Feb 2024 - May 2024 (3 months)

Designed and virtually delivered courses in Commercial Shipping Operations & Customs Processes to 21 students and administered digital assessments.

Instructional Design Virtual Delivery Assessment Design Course Development

Project Coordinator

VM Group

Sep 2017 - Feb 2020 (2 years 5 months)

Coordinated cross-functional teams and maintained project documentation and status reporting, enabling a 62% improvement in customer onboarding processing time through E-document implementation.

Project Coordination Meeting facilitation Documentation SharePoint Reporting Action Tracking

Project Manager Assistant

Quality Plus Contracting Co. Ltd.

Sep 2015 - Aug 2017 (1 year 11 months)

Supported on-site civil and M&E projects (Caribbean Cement Company, Petrojam) by coordinating work crews, monitoring activities, and reporting to the programme management office.

Project Coordination Reporting Contract Administration

Logistics & Distribution Administrator

IMCA Jamaica Limited

Apr 2011 - Sep 2015 (4 years 5 months)

Managed orders, invoicing and shipment tracking for lubricant sales, achieving 90% reduction in excess machinery inventory and consistent on-time delivery for marine clients.

Logistics Coordination Inventory Management Shipping Customer Service Invoicing Cross Functional Communication

Accountant (General)

IMCA Jamaica Limited

Jun 2010 - Jan 2013 (2 years 7 months)

Reconciled five company accounts, prepared cash flow reports, and managed receivables to support operational financial control.

Account Reconciliation Accounts Receivable Financial Control Excel

Accounting / Administrative Roles

Various Employers

Oct 2008 - May 2010 (1 year 7 months)

Held short-term roles including Accounting Sales Clerk and Administrative Assistant, improving distribution reconciliation and clearing accounting backlogs.

Bookkeeping Reconciliations Administrative Support Customer Service