Najam RiazNR
Open to opportunities

Najam Riaz

@najamriaz

Experienced onboarding specialist with a focus on customer relations and regulatory affairs.

Pakistan

What I'm looking for

I am looking for a role that allows me to utilize my extensive experience in customer relations and onboarding, while fostering a collaborative and productive work environment.

I am a seasoned professional with over 17 years of experience in various support functions, particularly in customer relations and onboarding. My recent role as an Onboarding Specialist at Najam Riaz International involved facilitating the onboarding of European and US businesses for Revolut bank, which resulted in a significant 30% increase in customer acquisition. I pride myself on my ability to conduct thorough due diligence and risk assessments, ensuring compliance with KYC and AML regulations.

Throughout my career, I have demonstrated my ability to collaborate effectively with diverse teams, contributing to a 20% reduction in issue resolution time by working closely with technical teams to address complex issues. My previous experience in Public & Regulatory Affairs at Telenor Pakistan allowed me to cultivate strong relationships with government and regulatory stakeholders, leading to a 15% increase in approval efficiency for critical communications. I am passionate about leveraging my skills in customer relations and coordination to drive productivity and organizational success.

Experience

Work history, roles, and key accomplishments

NI

Onboarding Specialist

Najam Riaz International

Jan 2023 - Jan 2024 (1 year)

Facilitated onboarding of European and US businesses for Revolut bank, achieving a 30% increase in customer acquisition. Conducted due diligence and risk assessments for customer accounts, ensuring compliance with KYC and AML regulations. Collaborated with technical teams to resolve issues, contributing to a 20% reduction in resolution time.

Education

Degrees, certifications, and relevant coursework

Bahauddin Zikriya University logoBU

Bahauddin Zikriya University

Bachelor's degree, Liberal Arts and Languages

Bachelor’s degree in Liberal Arts and Languages.

Tech stack

Software and tools used professionally

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