Najam Riaz
@najamriaz
Experienced onboarding specialist with a focus on customer relations and regulatory affairs.
What I'm looking for
I am a seasoned professional with over 17 years of experience in various support functions, particularly in customer relations and onboarding. My recent role as an Onboarding Specialist at Najam Riaz International involved facilitating the onboarding of European and US businesses for Revolut bank, which resulted in a significant 30% increase in customer acquisition. I pride myself on my ability to conduct thorough due diligence and risk assessments, ensuring compliance with KYC and AML regulations.
Throughout my career, I have demonstrated my ability to collaborate effectively with diverse teams, contributing to a 20% reduction in issue resolution time by working closely with technical teams to address complex issues. My previous experience in Public & Regulatory Affairs at Telenor Pakistan allowed me to cultivate strong relationships with government and regulatory stakeholders, leading to a 15% increase in approval efficiency for critical communications. I am passionate about leveraging my skills in customer relations and coordination to drive productivity and organizational success.
Experience
Work history, roles, and key accomplishments
Onboarding Specialist
Najam Riaz International
Jan 2023 - Jan 2024 (1 year)
Facilitated onboarding of European and US businesses for Revolut bank, achieving a 30% increase in customer acquisition. Conducted due diligence and risk assessments for customer accounts, ensuring compliance with KYC and AML regulations. Collaborated with technical teams to resolve issues, contributing to a 20% reduction in resolution time.
Expert - Public & Regulatory Affairs
Telenor Pakistan
Jan 2015 - Jan 2023 (8 years)
Managed communication and negotiations with government and regulatory stakeholders, leading to a 15% increase in approval time for NOCs. Oversaw classified correspondence and logistics, ensuring confidentiality and efficiency in operations.
Correspondence Executive
Telenor Pakistan
Jan 2009 - Jan 2015 (6 years)
Served as the point of contact for PTA matters, resolving complaints and managing official communications. Championed the email channel for Telenor and contributed to the development of social media pages.
Customer Relations Executive
Telenor Pakistan
Jan 2007 - Jan 2009 (2 years)
Managed inbound calls to provide detailed information regarding prepaid and postpaid services. Implemented strategies to reduce customer churn and enhance service delivery.
Education
Degrees, certifications, and relevant coursework
Bahauddin Zikriya University
Bachelor's degree, Liberal Arts and Languages
Bachelor’s degree in Liberal Arts and Languages.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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