I'm looking for remote contract opportunities worldwide where I can lead client operations, strategic account management, CRM workflows, onboarding, and service delivery without requiring sponsorship.
Looking for a job
Naina Sharma
@nainasharma3
I manage client operations, strategic accounts, CRM workflows, and service delivery.
ThailandWhat I'm looking for
I've managed client operations and strategic relationships across Al Samily Dubai, Times of India, Foodpanda-Ola.
At Al Samily Dubai, I directed remote support for institutional clients, government stakeholders, and multilateral partners. I designed communication-routing protocols, handled sensitive escalations, and maintained GDPR and UAE Data Protection Law compliance.
I refined digital onboarding and CRM workflows for strategic partners and sovereign investors while monitoring KPIs and SLAs for remote support teams.
Previously, I grew long-term client relationships, improved product adoption and retention, and supported go-to-market, onboarding, market research, upselling, and cross-selling for F&B business partners.
Experience
Work history, roles, and key accomplishments
AS
Customer Service Associate
Al Samily
Jan 2024 - Jun 2026 (2 years 5 months)
Directed remote client relations operations, managed a remote support team for institutional clients, and streamlined stakeholder communication. Enforced strict data confidentiality and optimized institutional onboarding workflows.
Education
Degrees, certifications, and relevant coursework
MB
MIT School of Business
Post Graduate Diploma in Management, Marketing
2016 - 2018
Pursued a Post Graduate Diploma in Management with a specialization in Marketing.
BC
BYK College of Commerce
Bachelor of Business Administration, Business Administration
2013 - 2016
Completed a Bachelor in Business Administration.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
Thailand
IndiaSalary expectations
10k-25k USD
Job categories
Skills
Customer Relationship ManagementCRM OptimizationOperations ManagementB2B OnboardingSLA ManagementKPI ManagementEscalation HandlingMarket AnalysisLeadershipPerformance ManagementSEOLead Form OptimizationData AnalysisStakeholder CommunicationConfidentialityGDPRAccount ManagementGo To Market StrategyUpsellingCross SellingOla
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