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Naina SharmaNS
Looking for a job

Naina Sharma

@nainasharma3

I manage client operations, strategic accounts, CRM workflows, and service delivery.

Thailand
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What I'm looking for

I'm looking for remote contract opportunities worldwide where I can lead client operations, strategic account management, CRM workflows, onboarding, and service delivery without requiring sponsorship.

I've managed client operations and strategic relationships across Al Samily Dubai, Times of India, Foodpanda-Ola.

At Al Samily Dubai, I directed remote support for institutional clients, government stakeholders, and multilateral partners. I designed communication-routing protocols, handled sensitive escalations, and maintained GDPR and UAE Data Protection Law compliance.

I refined digital onboarding and CRM workflows for strategic partners and sovereign investors while monitoring KPIs and SLAs for remote support teams.

Previously, I grew long-term client relationships, improved product adoption and retention, and supported go-to-market, onboarding, market research, upselling, and cross-selling for F&B business partners.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

MB

MIT School of Business

Post Graduate Diploma in Management, Marketing

2016 - 2018

Pursued a Post Graduate Diploma in Management with a specialization in Marketing.

BC

BYK College of Commerce

Bachelor of Business Administration, Business Administration

2013 - 2016

Completed a Bachelor in Business Administration.

Tech stack

Software and tools used professionally

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