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Naga Dronamraju

@nagadronamraju

Software Engineer at Eguru Solutions LLC building retail POS, payment processing, and inventory applications with C# and ASP.NET.

United States

Message

At Eguru Solutions LLC, I develop and maintain enterprise applications for retail POS systems, payment processing, inventory management, and business operations. I build and integrate REST APIs, implement application features, and optimize SQL queries and database objects.

At Terasoft International, I developed enterprise web applications and integrated REST APIs to automate business processes. My earlier work at Amazon included resolving technical issues for devices and digital services, investigating employee leave cases, and creating troubleshooting documentation.

Experience

Work history, roles, and key accomplishments

Current

Software Engineer

Current

Eguru Solutions LLC

Jul 2026 - Present (3 months)

Developed and maintained enterprise software applications supporting retail POS systems, payment processing, inventory management, and business operations using C#, ASP.NET, SQL Server, and REST APIs. Designed scalable backend components and implemented new application features to improve business workflows.

C#ASP.NET SQL Server REST APIs Agile Scrum SDLC Production Support Database Optimization Root Cause Analysis Workflow Automation Technical Documentation

Software Engineer

Terasoft International

Dec 2024 - Jul 2026 (1 year 7 months)

Developed and maintained enterprise web applications using C#, ASP.NET, .NET Framework, SQL Server, and REST APIs. Implemented new features and optimized existing functionality, improving application performance and operational efficiency.

C#ASP.NET .NET Framework SQL Server REST APIs Agile Scrum SDLC Production Support Database Optimization Root Cause Analysis Workflow Automation Technical Documentation

CRC Senior Associate

Amazon

Jan 2022 - Nov 2022 (10 months)

Utilized Salesforce and internal enterprise applications to manage employee leave cases, ensuring data accuracy and compliance. Investigated complex business scenarios and resolved system and workflow issues through cross-functional collaboration with HR, Payroll, Operations, and management teams.

Salesforce Case Management Cross Functional Collaboration Human Resources Payroll Operations Compliance Workflow Improvement

Technical Support Associate

Amazon

Apr 2018 - Jul 2021 (3 years 3 months)

Diagnosed and resolved complex technical issues related to Amazon devices, Prime Video, customer accounts, and digital services. Performed root cause analysis on recurring technical issues and collaborated with engineering teams during escalations.

Technical Support Troubleshooting Root Cause Analysis Customer Service Documentation Mentorship Escalation Management

Customer Support Associate

Amazon

Jan 2017 - Aug 2017 (7 months)

Resolved customer account, shipment, and order-related issues using internal support systems. Escalated complex issues to appropriate technical teams and tracked them through completion.

Customer Support Issue Resolution Escalation Management Documentation Process Improvement