Nado Boua
@nadoboua
IT Support Specialist delivering secure, reliable cloud and endpoint solutions.
United StatesWhat I'm looking for
I am an IT Support Specialist with over five years of hands-on experience providing technical support, systems administration, and security improvements across enterprise environments. I have managed Microsoft 365, Azure services, Active Directory, and deployed over 300 workstations while achieving high resolution and uptime metrics.
My work emphasizes security and operational reliability: I delivered a 98% resolution rate, reduced device vulnerabilities by 80%, improved application uptime by 15%, and implemented monitoring and automation to boost system dependability. I prioritize user training, clear documentation, and measurable outcomes that optimize IT operations.
Experience
Work history, roles, and key accomplishments
Help Desk & Cloud Support Specialist
ZGS Labs
Mar 2025 - Oct 2025 (7 months)
Provided help desk and cloud support for 100+ French-speaking users, managing Microsoft 365 and Azure services to improve account administration and accessibility. Created training and documentation that reduced recurring support requests and strengthened system security.
IT Support & Security Specialist
Cybersecurity Observatory (OCOI)
Sep 2024 - Aug 2025 (11 months)
Delivered 24/7 IT support achieving a 98% resolution rate and performed Active Directory and Azure AD synchronization tasks; implemented security patches and audits that reduced vulnerabilities by 80%. Facilitated user training to improve cybersecurity awareness.
System & Network Administrator
IPREC
May 2024 - Aug 2024 (3 months)
Installed and migrated Windows Server systems and configured Cisco VLANs and firewalls to improve network performance and security; administered Azure VMs and storage while implementing monitoring solutions to boost reliability.
IT Support Specialist
Ocado Solution
Mar 2020 - May 2024 (4 years 2 months)
Provided Tier I/II support resolving 95% of issues within 24 hours, managed Active Directory and Azure AD tasks, and deployed 300+ workstations while improving Microsoft 365 application uptime by 15%.
Helpdesk Technician
SNCF Reseaux
Sep 2018 - Mar 2020 (1 year 6 months)
Resolved a monthly backlog of 500+ user issues, performed AD user recoveries and group policy updates, and reduced recurring incidents by 20% through improved diagnostics and procedures.
Education
Degrees, certifications, and relevant coursework
UCUniversity of Maryland Global Campus
Undergraduate Certificate, Cloud Computing & Networking
2025 -
Enrolled in an undergraduate certificate program in Cloud Computing & Networking focusing on cloud services and network fundamentals.
IPREC
Bachelor's degree, Computer Science
2024 - 2024
Completed a Bachelor's degree in Computer Science covering core computing principles and practical system development.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
Interested in hiring Nado?
You can contact Nado and 90k+ other talented remote workers on Himalayas.
Message NadoFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
