Nado Boua

Provided help desk and cloud support for 100+ French-speaking users, managing Microsoft 365 and Azure services to improve account administration and accessibility. Created training and documentation that reduced recurring support requests and strengthened system security.

Delivered 24/7 IT support achieving a 98% resolution rate and performed Active Directory and Azure AD synchronization tasks; implemented security patches and audits that reduced vulnerabilities by 80%. Facilitated user training to improve cybersecurity awareness.

Installed and migrated Windows Server systems and configured Cisco VLANs and firewalls to improve network performance and security; administered Azure VMs and storage while implementing monitoring solutions to boost reliability.

Provided Tier I/II support resolving 95% of issues within 24 hours, managed Active Directory and Azure AD tasks, and deployed 300+ workstations while improving Microsoft 365 application uptime by 15%.

Resolved a monthly backlog of 500+ user issues, performed AD user recoveries and group policy updates, and reduced recurring incidents by 20% through improved diagnostics and procedures.

Enrolled in an undergraduate certificate program in Cloud Computing & Networking focusing on cloud services and network fundamentals.

Completed a Bachelor's degree in Computer Science covering core computing principles and practical system development.