Nado Boua
@nadoboua
IT Support Specialist delivering secure, reliable cloud and endpoint solutions.
United StatesWhat I'm looking for
I am an IT Support Specialist with over five years of hands-on experience providing technical support, systems administration, and security improvements across enterprise environments. I have managed Microsoft 365, Azure services, Active Directory, and deployed over 300 workstations while achieving high resolution and uptime metrics.
My work emphasizes security and operational reliability: I delivered a 98% resolution rate, reduced device vulnerabilities by 80%, improved application uptime by 15%, and implemented monitoring and automation to boost system dependability. I prioritize user training, clear documentation, and measurable outcomes that optimize IT operations.
Experience
Work history, roles, and key accomplishments
Help Desk & Cloud Support Specialist
ZGS Labs
Mar 2025 - Oct 2025 (7 months)
Provided help desk and cloud support for 100+ French-speaking users, managing Microsoft 365 and Azure services to improve account administration and accessibility. Created training and documentation that reduced recurring support requests and strengthened system security.
IT Support & Security Specialist
Cybersecurity Observatory (OCOI)
Sep 2024 - Aug 2025 (11 months)
Delivered 24/7 IT support achieving a 98% resolution rate and performed Active Directory and Azure AD synchronization tasks; implemented security patches and audits that reduced vulnerabilities by 80%. Facilitated user training to improve cybersecurity awareness.
System & Network Administrator
IPREC
May 2024 - Aug 2024 (3 months)
Installed and migrated Windows Server systems and configured Cisco VLANs and firewalls to improve network performance and security; administered Azure VMs and storage while implementing monitoring solutions to boost reliability.
IT Support Specialist
Ocado Solution
Mar 2020 - May 2024 (4 years 2 months)
Provided Tier I/II support resolving 95% of issues within 24 hours, managed Active Directory and Azure AD tasks, and deployed 300+ workstations while improving Microsoft 365 application uptime by 15%.
Helpdesk Technician
SNCF Reseaux
Sep 2018 - Mar 2020 (1 year 6 months)
Resolved a monthly backlog of 500+ user issues, performed AD user recoveries and group policy updates, and reduced recurring incidents by 20% through improved diagnostics and procedures.
Education
Degrees, certifications, and relevant coursework
University of Maryland Global Campus
Undergraduate Certificate, Cloud Computing & Networking
2025 -
Enrolled in an undergraduate certificate program in Cloud Computing & Networking focusing on cloud services and network fundamentals.
IPREC
Bachelor's degree, Computer Science
2024 - 2024
Completed a Bachelor's degree in Computer Science covering core computing principles and practical system development.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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